Customer Service (CS) Associate - Saudi National

Richemont; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading luxury goods company is seeking Saudi National CS Associates for their boutiques in Riyadh. The role involves providing after-sales service, maintaining customer relationships, and ensuring compliance with high standards. Candidates should be fluent in English and Arabic, have a minimum of 2 years in customer service, and a passion for luxury retail. Attractive rewards include monthly commission and medical insurance.

Benefits

Monthly commission

Medical insurance

Discounts on Richemont brands

Qualifications

• Minimum 2 years of previous experience in a customer service role.
• Passion for luxury and previous experience working in retail.
• Knowledge of jewellery and watches preferred.

Responsibilities

• Attend to after-sale clients at the boutique, ensuring follow-up of service.
• Implement customer service and comply with Cartier's high standards.
• Maintain documents related to sales, stock, and repairs.
• Reduce the rate of return unrepaired and monitor discounts.

Skills

Fluent in English

Fluent in Arabic

Excellent communication skills

Experience in customer service

Job description

Overview

Riyadh, 01, SA

Permanent

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

Cartier is hiring for Saudi National CS Associates to join their boutiques across Saudi Arabia in Riyadh, Jeddah and Khobbar!

What you will do

• Attend to after-sale clients at the boutique, abiding by policies and procedures of after-sales to ensure follow up of after-sales service, maintain relationships with the workshop, boutique and office.
• Implement customer service and comply with the high level of standards that Cartier implements.
• Maintain all documents related to sales, stock, transfers and repairs.
• Be responsible to reduce the rate of return unrepaired, contribute to after-sales turnover, monitor discounts, apply Cartier warranty in after-sales and ensure proper client data capturing.

What we look for

• Fluent in English and Arabic with excellent communication skills to collaborate with both colleagues and clients.
• Due to nationalization, this role is only open to Saudi Nationals.
• Minimum 2 years previous experience in a customer service role, passion for luxury and previous experience working in retail – knowledge of jewellery and watches would be preferential.

Rewards and growth

To reward your strong contribution to our team, you can expect monthly commission, medical insurance and discounts to Richemont brands. We value our people and you will be provided with an intensive on-boarding and continued training throughout your career to grow with Cartier.

Your journey with us

If your application is selected, you will receive an introductory call from a member of our Talent Acquisition team to explain further steps and discuss the opportunity. If there is a match from both sides, you will have a chance to meet with the Boutique Manager, Area Sales Manager and HR Manager as a video or in-person interview. If we are positive from all sides and this is an exciting challenge for you, you will receive a job offer to join Cartier and a warm invitation to the team!

About Richemont

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in jewellery, watches and writing instruments. Cartier joined the Group in 1988.