Spa Manager - 5-Star Boutique Luxury Hotel - KSA

Black Pearl; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A premier wellness facility in Riyadh is seeking a Spa Manager to oversee all operations and ensure exceptional customer experiences. The ideal candidate will manage staff, maintain service quality, and develop innovative offerings while adhering to hygiene and safety standards. This position requires strategic planning and effective team management to enhance guest satisfaction.

Responsibilities

• Supervise and manage all daily operations of the spa including cleanliness and maintenance.
• Schedule usage of spa facilities for smooth operations.
• Monitor service quality standards and guest satisfaction.
• Prepare annual budget and oversee cost control measures.
• Analyze service revenues to meet financial goals.
• Introduce and update service offerings based on trends.
• Collaborate with health and wellness professionals for services.
• Evaluate guest satisfaction regularly and adapt services.
• Lead the recruitment, training, and development of staff.
• Organize work shifts based on demand.
• Work with Marketing Department on promotions.
• Handle guest complaints to ensure satisfaction.
• Develop internal promotions to increase loyalty.
• Participate in executive meetings for performance insights.

Job description

The Spa Manager will be responsible for overseeing the full operations of the spa and wellness facility, ensuring exceptional customer experiences through high-quality services, effective team management, and adherence to hygiene and safety standards. The role requires strategic planning, service innovation, and a commitment to delivering the best possible relaxation and wellness experiences.

Responsibilities

• Supervise and manage all daily operations of the spa including cleanliness, maintenance, and guest satisfaction.
• Schedule spa facility usage to ensure smooth operation and peak efficiency.
• Monitor and maintain the highest standards of service quality.
• Prepare the annual budget in collaboration with the Rooms Division, and oversee cost control measures.
• Analyze service revenues and take proactive actions to meet financial goals.
• Introduce and update service offerings, based on guest preferences and industry trends.
• Collaborate with health and wellness professionals for specialized services or private sessions.
• Evaluate guest satisfaction regularly and adapt services based on feedback.
• Lead the recruitment, training, and continuous development of spa staff.
• Organize work shifts in line with guest demand and business peak times.
• Work closely with the Marketing Department on promotions and guest engagement strategies.
• Handle guest concerns or complaints to ensure complete satisfaction.
• Develop internal promotions and exclusive offerings to increase footfall and loyalty.
• Participate in executive meetings, providing insights on spa performance and improvement strategies.