Service Sales Engineer-Key Accounts

Otis Elevator Co.; Makkah Region; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading elevator and escalator manufacturer in Saudi Arabia seeks a Service Sales Support Specialist to manage maintenance contracts and develop strategic relationships with clients. The ideal candidate will have a bachelor's degree in engineering or sales and at least three years of relevant experience. Responsibilities include negotiating contracts, ensuring compliance, and driving growth in unit recovery. Fluency in English is essential, and Arabic is preferred.

Qualifications

• Minimum of 3 years of relevant experience with sales operations in a construction/engineering organization.
• Fluent written and spoken English essential, Arabic preferred.

Responsibilities

• Prepare maintenance contracts and negotiate agreements with clients.
• Develop relationships with main contractors and consultants.
• Manage contract renewals and address potential client risks.
• Execute sales strategies to recover lost units and maintain relationships with clients.

Skills

Negotiation skills

Relationship management

Sales strategy execution

Contract management

Education

Bachelor’s degree in engineering/Sales

Job description

Overview

The role holder is responsible for supporting the service sales operations including negotiating new contracts, ensuring contract renewal and implementing unit recovery strategies to grow the market share of Otis. The role holder shall validate the terms and conditions are met during implementation by the operation team. The role holder shall carry out duties in accordance with the stipulated business policies and procedures.

Core Responsibilities

• Works under the guidance of the Manager – Service Sales to prepare the maintenance contracts, negotiate and finalize agreements with clients, based on established guidelines.
• Developing strategic relation with main Contractors, Consultants & Key Accounts.
• Prepares estimates and issues quotations for additional repairs, upgradation of units and modernization.
• Liaises with clients to negotiate maintenance contract renewals, ensuring all potential client risks are addressed under the renewal terms.
• Ensures critical actions on all contracts including “SPL - special contracts” are captured to minimize Otis's contractual risk.
• Executes sales strategies to recover lost units and actively pursues clients to ensure unit recovery on favorable terms for Otis.
• Develops a strong relationship with clients by regularly engaging with key contacts and understanding their needs.
• Coordinates with the Aftermarket and Service Department to ensure that the terms and conditions of all maintenance/repair/modernization agreements are implemented.
• Assists the Finance Department with the timely collection of payments based on contracting agreements.
• Maintains and updates the maintenance contracts database in the MIS system and provides periodic reports from this and other relevant sources to show the latest status of all contract activity.
• Executes sales operations with strict compliance to the quality procedures & ISO policies of the company.
• Driving the SOS growth in recapture units
• Increasing the market coverage
• Establish sales objectives by providing accurate forecast month over month with clear objective of achieving the individual annual plan by developing annual sales quotas for regions and territories.

Minimum Requirements

• Bachelor’s degree in engineering/Sales or equivalent
• Minimum of 3 years of relevant experience with sales operations in a construction/engineering organization
• Fluent written and spoken English essential, Arabic preferred

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain a substantial portfolio of service contracts worldwide.

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

Privacy Policy and Terms: Click on this link to read the Policy and Terms