Reservations Representative

Radisson Hotels; Riyadh; On-site; SAR 48,000 - 120,000; Full time

Job summary

An established industry player in hospitality is seeking a Reservations Representative to join their dynamic team. In this role, you will be responsible for supporting the reservations department, ensuring guest inquiries are handled with utmost care and professionalism. The ideal candidate will possess strong communication skills and a passion for delivering exceptional service. This is a fantastic opportunity to be part of a company that values its employees and strives to create memorable experiences for guests. Join a team that believes in making every moment matter, and contribute to a culture of excellence and fun in the workplace.

Qualifications

• Experience in reservations beneficial but not essential.
• Strong communication skills and a commitment to guest service.

Responsibilities

• Support the smooth running of the reservations department.
• Maximize guest satisfaction and comfort through timely responses.

Skills

Guest Service

Communication Skills

Problem Solving

Attention to Detail

Teamwork

Tools

IT Systems

Job description

Are you passionate and driven enough to fill our house? We’ve got first class rooms … your challenge is to fill them. Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

Our Reservations Team are natural organizers, sales driven with finicky attention to detail and totally tuning into guests needs. They are first class and strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

As Reservations Representative, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Interested then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities of the Reservations Agent:

1. Supports the smooth running of the reservations department, where all aspects of the guest journey and experience are delivered to the highest level.
2. Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.
3. Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.
4. Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved.
5. Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained.
6. Builds and maintains effective working relationships whilst promoting the company culture and values.
7. Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.

Requirements of the Reservations Agent:

1. Experience in reservations beneficial but not essential.
2. Hands-on approach with a can-do work style.
3. Commitment to delivering exceptional guest service with a passion for the hospitality industry.
4. Ability to find creative solutions taking ownership for duties and tasks assigned.
5. Personal integrity, with the ability to work in an environment that demands excellence.
6. Experience of working with IT systems on various platforms.
7. Strong communication skills.

Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As one of the world’s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.

To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at careers.radissonhotels.com.

About the company

Radisson Hotels is an international hotel chain headquartered in the United States.