Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 45,000 team members in 17 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.
The Sales Coordinator plays a crucial role in supporting the Sales team and reports directly to the Sales Manager. This position is responsible for streamlining sales processes, assisting in sales administration, and ensuring efficient coordination of tasks and activities to enhance the overall effectiveness of the sales team.
Role Details – Key Responsibilities and Accountabilities:
- Collaborate closely with the B2B Sales Executive to provide administrative and operational support in the sales process.
- Assist in preparing sales proposals, presentations, and contracts, ensuring accuracy and compliance with company standards.
- Efficiently manage and prioritize the sales executive's tasks, ensuring that sales activities are executed on time and in alignment with sales objectives.
- Schedule meetings, client interactions, and follow-ups, maintaining an organized and synchronized calendar.
- Maintain and update sales databases, ensuring accurate and up-to-date information on prospects, leads, and clients.
- Generate reports, track sales metrics, and provide regular updates to the sales team and management.
Communication and Collaboration:
- Serve as a liaison between the sales team and other internal departments, including marketing, finance, and operations.
- Facilitate clear communication and ensure that sales-related requests and information flow smoothly within the organization.
- Handle initial client inquiries, directing them to the appropriate sales executive for further engagement.
- Maintain positive and professional communication with clients, providing exceptional service and addressing basic inquiries.
Documentation and Record Keeping:
- Ensure the proper filing and organization of sales-related documents, contracts, and agreements.
- Maintain confidentiality of sensitive sales information and agreements.
- Proven experience in a sales support or coordination role.
- Familiarity with CRM systems and sales tools.
- Strong organizational and multitasking skills, with an acute attention to detail.
- Proficiency in office software, including word processing, spreadsheets, and presentation tools.
- Excellent written and verbal communication skills.
Definition of Success
Success for a Sales Coordinator is defined by their ability to efficiently support and coordinate sales activities, streamline processes, and facilitate clear communication to enhance the overall effectiveness of the sales team.
Other Context (if applicable):
Performs additional adhoc duties as and when required by Line Manager and/or Head of Department.
- Organization and Time Management: Ability to manage multiple tasks and responsibilities while maintaining accuracy and efficiency.
- Team Collaboration: Skill in working effectively with a sales team and across departments to achieve common goals.
- Communication: Clear and concise communication with clients and colleagues, both written and verbal.
- Adaptability: Ability to adapt to changing priorities and support dynamic sales activities.
- Problem Solving: Capacity to address issues and challenges in a timely and effective manner.
- Confidentiality: Commitment to maintaining the confidentiality and security of sensitive sales data and information.
The Sales Coordinator role is integral to the success of the sales team, ensuring that sales activities run smoothly and that sales executives have the necessary support and organization to thrive in their roles. This position requires a detail-oriented, communicative, and adaptable individual who can efficiently coordinate and enhance the B2B sales process.
Personal Characteristics and Required Background:
- Strong verbal and written communication skills in English and Arabic,
- Interpersonal, negotiation and influencing skills
- Time management
- Strong customer understanding
- Good cultural awareness
- Minimum of 5-8 years in a sales position within a complex and fast-paced business environment, Demonstrated experience in sales research and how raw information and data is processed to become useful insights that assist the sales department in establishing appropriate strategies that lead to the achievement of goals and targets.
- Bachelor’s degree (master’s preferred) in Communications, Business Administration, Business Management, Marketing, or any other related filed.
- An equivalent of this requirement in working experience is also acceptable.