Reception Supervisor-Tamayyaz

Accor; Saudi Arabia; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading hospitality company in AlUla, Saudi Arabia is seeking a Reception Supervisor to oversee front desk operations and ensure exceptional guest experiences. The ideal candidate will have 3-5 years of experience in hotel reception, strong leadership skills, and fluency in both English and Arabic. Responsibilities include managing staff, handling guest complaints, and maintaining guest records. This role offers competitive opportunities in a vibrant tourist area.

Qualifications

• 3-5 years of experience in hotel reception or front desk operations.
• Proven supervisory experience in the hospitality industry.
• In-depth knowledge of Saudi Arabian hospitality standards.
• Exceptional customer service skills with a focus on guest satisfaction.

Responsibilities

• Oversee daily front desk operations and guest inquiries.
• Lead, train, and mentor reception staff.
• Handle guest complaints and resolve issues promptly.
• Monitor and analyze front desk performance metrics.

Skills

Leadership

Customer service

Communication in English

Communication in Arabic

Problem-solving

Flexibility

Attention to detail

Education

Bachelor's degree in Hospitality Management

Tools

Hotel management software

Reservation systems

Job description

Company Description: Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Tamayyaz is seeking a professional and customer-focused Reception Supervisor to join our team in the historic city of AlUla, Saudi Arabia. As the Reception Supervisor, you will play a crucial role in ensuring exceptional guest experiences while leading and motivating our front desk team.

Job Responsibilities:

• Oversee daily front desk operations, ensuring smooth check-ins, check-outs, and guest inquiries
• Lead, train, and mentor reception staff to maintain high standards of customer service
• Manage staff schedules, assignments, and performance evaluations
• Handle guest complaints and resolve issues promptly and professionally
• Coordinate with other departments to ensure seamless guest experiences
• Maintain accurate guest records and manage reservations using hotel management software
• Implement and uphold company policies and procedures
• Monitor and analyze front desk performance metrics to identify areas for improvement
• Assist in developing and implementing strategies to enhance guest satisfaction
• Ensure compliance with local regulations and safety standards

Qualifications:

• 3-5 years of experience in hotel reception or front desk operations
• Proven supervisory experience in the hospitality industry
• Strong leadership and team management skills
• Excellent communication skills in both English and Arabic
• Proficiency in hotel management software and reservation systems
• Bachelor's degree in Hospitality Management or related field (preferred)
• First Aid certification (preferred)
• In-depth knowledge of Saudi Arabian hospitality standards and cultural norms
• Familiarity with AlUla's tourist attractions and local information
• Exceptional customer service skills with a focus on guest satisfaction
• Ability to work flexible hours, including nights, weekends, and holidays
• Strong problem-solving skills and attention to detail
• Adaptability to work in a fast-paced, dynamic environment

Additional Information: Prior experience working with Opera or a related system is an asset. Strong interpersonal and problem-solving abilities are required. Fluency in English is necessary, and additional languages are a plus.