JIRA & Atlassian Administration Manager

Integrated Solutions Tawantech; Saudi Arabia; On-site; SAR 200,000 - 300,000; Full time

Job summary

A technology solutions provider in Saudi Arabia is looking for a JIRA Project Manager. The role involves administering and maintaining JIRA projects, designing workflows, and providing user training. Ideal candidates should have strong knowledge of JIRA, Confluence, and project management principles. This position provides an opportunity to improve business processes through effective project management tools.

Responsibilities

• Administer and maintain JIRA projects and workflows.
• Support teams in designing JIRA workflows reflecting business processes.
• Collaborate to implement audit-ready setups aligned with standards.

Tools

JIRA

Confluence

Bitbucket

Power BI

Job description

Key Responsibilities

• Administer and maintain JIRA projects, workflows, screens, custom fields, user roles, permissions, and system configurations.
• Support departmental teams in designing JIRA workflows that reflect business processes for SDLC, CAB, PMO, QA, and Service Management.
• Collaborate with governance and quality teams to implement traceable, audit-ready setups aligned with ITQMS and delivery standards.
• Build and manage custom dashboards and advanced filters (JQL) for team-level and executive reporting.
• Integrate JIRA with Confluence, Bitbucket, and Power BI for end-to-end tracking and reporting.
• Automate tasks using JIRA Automation, ScriptRunner, or REST API for notifications, field updates, and ticket transitions.
• Manage plugin installations and evaluations, ensuring compatibility, license compliance, and platform stability.
• Train and support users across business and technical units on efficient JIRA usage, best practices, and self-service reporting.
• Coordinate with hosting/infra teams for system upgrades, backups, and performance monitoring.
• Maintain proper documentation for configurations, processes, and governance usage guidelines.