Information Technology Support Assistant

Le Ruya Resort; Al Khobar; On-site; SAR 120,000 - 150,000; Full time

Job summary

A luxury residential compound in Saudi Arabia is seeking an IT Assistant to support daily IT operations, ensuring the smooth functioning of network infrastructure, telephony systems, and user support. Tasks include providing first-level IT support, assisting with network monitoring, maintaining telephony systems, and coordinating with vendors. The ideal candidate will have a relevant diploma or bachelor's degree in information technology and basic understanding of IT systems and troubleshooting.

Qualifications

• Basic understanding of Windows OS and networking concepts.
• Knowledge of IP addressing and Wi-Fi fundamentals.
• Basic troubleshooting skills for IT systems.

Responsibilities

• Provide first-level IT support to staff and residents.
• Assist in monitoring network connectivity and troubleshooting.
• Help maintain Avaya IP telephone systems and access control.

Skills

Basic understanding of computer hardware

Knowledge of LAN/WAN

Familiarity with Microsoft 365

Basic understanding of IP telephony

Education

Diploma or bachelor’s degree in information technology

Job description

Job Purpose

The IT Assistant will support the daily IT operations of the residential compound/resort by assisting in monitoring, maintaining, and troubleshooting IT systems and end-user issues. The role ensures smooth functioning of network infrastructure, telephony systems, access control systems, and basic IT services for residents, staff, and management.

Key Roles & Responsibilities

1. IT Support & End-User Assistance

• Provide first-level IT support to staff and residents for computers, printers, IP phones, and basic network issues.
• Assist users with login issues, email setup, Microsoft 365 applications, and basic troubleshooting.
• Escalate complex issues to the IT Specialist/Manager with proper documentation.

2. Network & Infrastructure Support

• Assist in monitoring network connectivity for villas, offices, clubhouse, and hotel areas.
• Support troubleshooting of access switches, Wi‑Fi access points, and fiber links under supervision.
• Perform basic checks on network devices (switches, firewalls, wireless controllers) and report abnormalities.

3. Telephony & Communication Systems

• Assist in maintaining Avaya IP telephone systems.
• Support extension programming, phone replacement, and basic call issue troubleshooting.
• Help maintain call recording systems and report faults when required.

4. Access Control & Security Systems

• Assist in programming and managing access cards for villas, service areas, elevators, and facilities.
• Support basic troubleshooting of access control systems (e.g., Soyal controllers).
• Coordinate with the IT team for Onity smart door lock support and battery replacement tracking.

5. CCTV & Monitoring Systems

• Assist in monitoring CCTV cameras and reporting offline or faulty cameras.
• Perform basic checks on camera connections and coordinate with vendors for repairs if needed.

  6. System Monitoring & Daily Checks

  • Assist in daily monitoring of access switches, network status, and system health.
  • Maintain logs for device status, incidents, and service requests.
  • Support routine backup activities under guidance (firewalls, controllers, telephony systems).

  7. Documentation & Reporting

  • Maintain IT asset inventory (PCs, phones, switches, access cards, etc.).
  • Update service request records and daily work logs.
  • Prepare basic reports on IT issues, downtime, and resolved tickets.

  8. Coordination & Vendor Support

  • Coordinate with external vendors and service providers during maintenance or troubleshooting.
  • Assist during system upgrades, new installations, and testing activities.

  9. Compliance & Best Practices

  • Follow IT policies, security guidelines, and standard operating procedures.
  • Ensure confidentiality and proper handling of IT systems and user data.

  Required Skills & Qualifications

  Education

  • Diploma or bachelor’s degree in information technology, Computer Science, or related field.

  Technical Skills

  • Basic understanding of computer hardware, Windows OS, and networking concepts.
  • Knowledge of LAN/WAN, IP addressing, and Wi‑Fi fundamentals.
  • Familiarity with Microsoft 365 (Outlook, Teams, OneDrive, Office apps).
  • Basic understanding of IP telephony and access control systems (preferred).