Housekeeping Manager - Six Senses Amaala

InterContinental Hotels Group; Saudi Arabia; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading hotel chain in Saudi Arabia is seeking a Housekeeping Manager. The successful candidate will oversee the Housekeeping department, enforce policies, and ensure guest satisfaction through exceptional service. Candidates should have a Bachelor's degree in Hospitality or Management and extensive experience in luxury hotels.

Qualifications

• Minimum of four years’ housekeeping/laundry experience in a hotel.
• Proven results in a luxury hotel environment.
• Strong understanding of hotel operations and safety protocols.

Responsibilities

• Oversee the operation of the Housekeeping department.
• Ensure policies and procedures are enforced.
• Coordinate with Front Office for guest satisfaction.

Skills

Management experience

Housekeeping operations

Customer service

Team leadership

Education

High School Diploma

Bachelor’s degree in Hospitality or Management

Job description

Duties and Responsibilities

As Housekeeping Manager, I will assume full responsibility for the efficient operation of the Housekeeping department to provide exceptional products and services within brand operating standards.

The duties and responsibilities will include:

• Have a thorough knowledge of all facilities and services offered by the resort, including type of rooms available as well as their location and layout.
• Support the Director of Rooms and focus on the rejuvenation of the room/public area and laundry experience.
• Have a thorough knowledge of all facilities and services offered by the hotel, including type of rooms available as well as their location and layout.
• Administer all housekeeping and laundry facilities and ensure a secure environment for all our guests.
• Ensure that all set policies, procedures, best practices are in place and rigorously enforced.
• Work in partnership with Front Office/Guest Services, Reservations and F&B to ensure guests’ needs are determined/met and oversee the overall smooth operation of the Housekeeping department.
• Instill a cost-focused philosophy through training and education.
• Operate the property consistent with all legal, statutory and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls are implemented, reviewed and maintained to ensure the successful operation of the hotel.

Qualifications

To execute the position of Housekeeping Manager, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• Possess a High School Diploma or equivalent, plus management or supervisory experience and four years’ housekeeping/laundry experience, preferably in a hotel of similar size and complexity. Minimum of a Bachelor’s degree in Hospitality, Hotel or Business Management and more than five years’ experience in a similar hotel operational role, preferred.

The above is intended to provide an overview of the role and responsibilities for a Housekeeping Manager at Six Senses Amaala. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.

Six Senses Amaala is an equal opportunity employer. This policy applies to all terms and conditions of employment.