Fulfillment & Supply Lead Saudi Cross-Borders

Trella; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A logistics company is seeking a professional for a partner-facing role focused on enhancing cross-border transport operations in Saudi Arabia. Candidates will build relationships with carriers and brokers, handle escalations, and manage supply and demand requests. The ideal candidate has 4–7 years of experience in road freight and strong communication skills in Arabic and English.

Qualifications

• 4–7 years in road freight at a transporter or 3PL.
• Hands-on GCC cross-border experience.
• Comfortable using spreadsheets and TMS/GPS tools.

Responsibilities

• Source, onboard, and retain cross-border carriers.
• Maintain strong ties with brokers and yards.
• Conduct site visits to manage escalations.

Skills

Carrier Acquisition

Relationship Management

Strong Communication

Job description

About Us

Ready to change the world? We’re reinventing freight and logistics at Trella. Backed by a number of leading VC companies (YC, Maersk Growth, Algebra Ventures and Raed Ventures) and we're looking for the best talent out there to help us build and scale our product offering. We aspire to create a step-change in the industry and we want you to be a part of the journey!

We are innovative problem-solvers on this adventure together. Working at Trella means that you’ll be surrounded by colleagues who are constantly pushing boundaries, thinking ahead, and meeting the high standards we set for ourselves. When we build, we do so in a product-led way: we value our customer experience and scalability, and we prioritize how we build our product accordingly.

Our Purpose

At Trella our Vision is toEmpower our Communities to move Economies Forward, and we're doing this by building a digital experience that provides our Shippers, Carriers and Teams with the right technology and platform that reduces the costs of moving goods —> Simply, we're trying todisruptandreinventtrucking, andempowerour economies. We have launched from Egypt to Saudi Arabia, Pakistan and UAE, and are looking to build and expand our footprint across the MENA-P region.

About the Role:

This is afield-first, partner-facingrole. You will build and grow a dependable network of cross-border transporters, strengthen relationships with brokers and yard stakeholders, and make sure loads keep moving across key KSA borders. Ourcontrol-tower teamhandles day-to-day tracking and paperwork; you focus onsupply growth, demand request fulfillment, on-ground relationships, and stepping in for escalations—not daily queue management.

What You'll Do:

• Grow Carrier Supply:Source, qualify, onboard, and retain cross-border carriers (fleets and owner-operators); set clear expectations on service and documentation.
• Build Partnerships:Maintain strong ties with brokers, yards, and clearance partners to reduce delays and smooth handovers at borders.
• On-Ground Presence (Escalations & Audits):Conduct targeted site visits to borders, yards, and customer locations to handle escalations, verify readiness (equipment, safety basics), and ensure our partners follow agreed processes.
• Resolve Issues:Coordinate with carriers, brokers, and the control-tower to recover exceptions (e.g., rejections, weight/axle issues, breakdowns) and keep shipments on track.
• Negotiate & Brief:Agree rates and service terms with carriers; run clear pre-trip briefings and lane orientations.
• Share Market Intel:Provide timely insights on capacity, rates, and border conditions to help pricing and sales plan better.
• Data & Process Hygiene:Keep basic shipment and partner information accurate in our tools; suggest practical improvements to lane playbooks and checklists.

What You'll Need:

• 4–7 yearsin road freight at atransporter or 3PL, withhands-on GCC cross-borderexperience.
• Demonstratedcarrier acquisition and relationship management—you know how to build trust and keep partners engaged.
• Practical understanding ofborder procedures, permits, and common documentation; comfortable coordinating with clearance brokers.
• Strong communicationin Arabic & English (Urdu/Hindi a plus); confident negotiator.
• Comfortable using spreadsheets, TMS/GPS tools, and WhatsApp Business.
• Valid KSA driving licenseand willingness to travel frequently to borders and sites.

Nice To Have:

• Experience handlingtemperature-controlledorindustrialshipments.
• Familiarity with operating rhythms at major KSA border crossings.
• Familiarity with Syria, Iraq, Lebanon and Yemen corridors operations