Deputy Boutique Manager - Jeddah

Richemont; Jeddah; On-site; SAR 200,000 - 300,000; Full time

Job summary

A luxury retailer in Jeddah seeks an experienced Deputy Boutique Manager to lead operations and develop a high-performing team. This position involves overseeing sales, enhancing client experiences, and fostering team culture. The ideal candidate has 5–7 years in luxury retail, strong leadership skills, and a relevant degree. This role offers a unique opportunity to directly influence boutique strategies and deliver exceptional service within a renowned luxury brand.

Benefits

Diversity and inclusion programs

Professional development opportunities

Qualifications

• 5–7 years of experience in luxury retail or customer-centric leadership role.
• Strong background in team leadership and boutique operations.
• Experience working with VIP and high-end luxury clientele.

Responsibilities

• Lead the boutique team with a focus on performance and engagement.
• Oversee sales operations ensuring exceptional client experiences.
• Co-define boutique strategy with the Boutique Manager.

Skills

Luxury retail experience

Team leadership

Client service

Analytical skills

Communication skills

Operational management

Education

Degree in Business, Retail Management, or related field

Tools

MS Office

CRM tools

Job description

Reference code: JR114146 The story of Cartier is founded on curiosity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 10,000+ colleagues of more than 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity and innovation.

How will you make an impact?

Are you passionate about retail excellence and people development? Do you have a genuine interest in shaping the client experience and leading high‑performing teams? As a Deputy Boutique Manager, you will partner closely with the Boutique Manager to elevate boutique operations and performance. You will lead by example, ensure exceptional service, and act as a key driver of Cartier’s boutique strategy in KSA.

What will be your mission?

As a Deputy Boutique Manager, your mission is to act as a strategic leader within the boutique, ensuring daily operations are run seamlessly while cultivating a strong team culture and delivering a consistent luxury client experience. This role is instrumental in anchoring the boutique as a retail reference point and will be pivotal in translating the Maison’s vision into local success.

Responsibilities

• Lead and develop the boutique team with a focus on performance, inclusion and engagement.
• Oversee sales operations and ensure exceptional client experience aligned with the Cartier standards.
• Contribute to the definition and implementation of boutique strategies and activations.
• Act as the right hand of the Boutique Manager and support all aspects of operations in their absence.

Team Management & People Development

• Lead, coach and grow a diverse and high‑performing team.
• Define individual objectives aligned with boutique goals and conduct regular performance reviews.
• Foster an inclusive work culture and act as a role model in all aspects of team engagement.

Client Experience & Sales Performance

• Define and implement a boutique‑specific client experience strategy to strengthen loyalty and brand perception.
• Drive sales operations by setting targets, monitoring KPIs, and ensuring exceptional service delivery.
• Engage the team with clientelling tools and oversee loyalty programs and CRM actions.

Boutique Strategy & Operations

• Co‑define boutique strategy with the Boutique Manager and execute operational action plans.
• Lead creative in‑store animations and activations that reflect Cartier’s singularity.
• Ensure compliance with all Maison procedures and represent the boutique across internal and external stakeholders.

How will you experience success with us?

• You have a minimum of 5–7 years of experience in luxury retail or a customer‑centric leadership role.
• You bring a strong background in team leadership, client service, and boutique operations.
• You hold a degree in Business, Retail Management, or a related field.
• A proactive and entrepreneurial mindset with strong creativity.
• Strong analytical and performance management skills.
• Experience working with VIP clients and high‑end luxury clientele.
• Ability to lead with empathy, communicate effectively, and drive results.
• A natural leader who inspires, motivates and unites teams around a shared vision.
• Organized, detail‑oriented and able to handle shifting priorities with grace.
• Confident in handling confidential matters and working under pressure.
• Collaborative, adaptable, and a trusted partner across all boutique functions.
• Solid understanding of retail KPIs and sales reporting.
• Excellent command of MS Office (Word, Excel, Outlook, PowerPoint) and CRM tools.

What do we offer

At Cartier, we are proud to employ talents from diverse backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

We provide exciting opportunities to gain experience professionally and personally in a supportive environment which in turn inspires the Cartier creations that become icons in the world of luxury.

We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

Quite simply, Cartier is a place like no other. Welcome to our Maison!