Job Description
Denodo is always looking for technical, passionate people to join our Customer Success team. We want a professional who will travel, consult, develop, train and troubleshoot to enhance our clients’ journey around Data Virtualization.
Your mission : to help people realize their full potential through accelerated adoption and productive use of Denodo solutions.
In this role, you will successfully employ a combination of high technical expertise and client management skills to conduct on-site and off-site consulting, product implementation, and solutions development in either short or long-term engagements. You will be a critical point of contact for getting things done among Denodo, partners, and client teams.
Job Responsibilities & Duties
- Obtain and maintain strong knowledge of the Denodo Platform, be able to deliver a superb technical pitch, including overview of our key and advanced features and benefits, service offerings, differentiation, and competitive positioning.
- Constantly learn new things and maintain an overview of modern technologies.
- Address technical questions concerning customization, integration, enterprise architecture, and general feature/functionality of our product.
- Build and/or lead the development of custom deployments based on client requirements.
- Provide timely, prioritized, and complete customer feedback to Product Management, Sales, Support, and Development regarding client business cases, requirements, and issues.
- Train and engage clients in the product architecture, configuration, and use of the Denodo Platform.
- Promote knowledge sharing and best practices while managing deliverables and client expectations.
- Manage client expectations, establish credibility at all levels within the client organization, and build problem-solving partnerships with clients, partners, and colleagues.
- Provide technical consulting, training, and support.
- Develop white papers, presentations, training materials, or documentation on related topics.
Desired Skills & Experience
- BS or higher degree in Computer Science or a related field, or equivalent experience in a similar role.
- Several years of demonstrated experience as a Data Engineer or in a similar role, preferably in data management or analytics software industry.
- Solid understanding of SQL and good grasp of relational and analytical database management theory and practice.
- Experience in Java software development, especially in web and database fields.
- Good knowledge of JDBC, XML, and Web Services APIs.
- Excellent verbal and written communication skills to interact with technical and business counterparts.
- Fluent / Native in Arabic and English.
- Active listener.
- Strong analytical and problem-solving abilities.
- Curiosity and eagerness to learn new things.
- Creativity and ability to propose innovative solutions.
- Team player with a positive attitude.
Non-Mandatory Skills (Nice to have)
- Experience with GIT or other version control systems.
- Experience with Big Data and/or NoSQL environments like Hadoop, MongoDB, etc.
- Experience with caching technologies such as JCS.
- Experience with Windows & Linux (and UNIX) server environments.
- Experience in business software implementation and integration projects (e.g., ETL/Data Warehouse architectures, CEP, BPM).
- Experience integrating with packaged applications (e.g., relational databases, SAP, Siebel, Oracle Financials, BI tools).
- Industry experience supporting mission-critical software components.
- Experience attending customer meetings and writing technical documentation.
- Foreign language skills are a plus.