Customer Success Specialist

MINDFREE Consulting | Insurance Talent Hub; Riyadh; On-site; SAR 112,000 - 188,000; Full time

Job summary

A logistics solutions company in Riyadh is looking for a Customer Success Specialist to ensure clients receive smooth onboarding and ongoing support. This role involves managing relationships with customers across the Middle East, identifying opportunities for service enhancements, and ensuring customer satisfaction. The ideal candidate should have 2-4 years of experience in customer support, excellent communication skills, and proficiency in CRM systems. Knowledge of logistics is a plus.

Qualifications

• 2-4 years of experience in customer support, customer success, or technical coordination.
• Strong communication skills and enjoy assisting customers.
• Organized, detail-oriented, and good at managing multiple tasks.
• Confidence in using CRM systems and ticketing tools.
• Good command of English; Arabic is an advantage.

Responsibilities

• Identify cross-sell and upsell opportunities within your client portfolio.
• Manage long-term relationships with key customers across the Middle East.
• Serve as the primary point of contact for escalations and service reviews.
• Analyze customer performance and propose enhancements.
• Manage change requests end-to-end with support for future rollouts.
• Coordinate with technical and support teams to resolve issues.
• Monitor customer satisfaction and manage renewal cycles.
• Prepare customer success reports for stakeholders.

Skills

Customer support

Communication skills

Organizational skills

CRM systems proficiency

Detail-oriented

Job description

As part of our regional operations and customer success team, you will ensure our clients receive smooth onboarding, reliable support, and continuous value from EPGs logistics and warehouse solutions. You will work closely with customers and internal teams to maintain excellent service quality and long-term satisfaction.

Responsibilities

• You will identify cross-sell and upsell opportunities within your existing client portfolio and either support the sales team in closing them or manage the process directly, depending on the opportunity.
• You will manage long-term relationships with key customers across the Middle East.
• You will serve as the primary point of contact for escalations, service reviews, and ongoing operational needs.
• You will analyze customer performance, identify improvement opportunities, and propose enhancements.
• You will manage change requests end-to-end and providing continuous support for future rollouts, ensuring smooth adoption and alignment with business needs.
• You will coordinate with technical, support, and consulting teams to resolve issues and optimize system usage.
• You will monitor customer satisfaction and proactively manage renewal cycles.
• You will prepare customer success reports, updates, and business reviews for internal and external stakeholders.

Qualifications

• You have 2-4 years of experience in customer support, customer success, or technical coordination.
• You have strong communication skills and enjoy assisting customers.
• You are organized, detail-oriented, and good at managing multiple tasks.
• You are confident using CRM systems and ticketing tools.
• You have a good command of English; Arabic is an advantage.
• You ideally have interest or exposure to logistics, SaaS, or warehouse technologies.