Connected Operation Senior Manager

Abdul Latif Jameel; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A diversified business group in Jeddah is seeking an experienced IT Operations Manager. You will manage the technical setup and improve service processes while training the operations team. Ideal candidates will have a Bachelor’s degree and 5-7 years in IT operations, with strong expertise in telematics and project management. The role offers a dynamic work environment with a 48-hour work week.

Qualifications

• 5 to 7 years experience in IT Operation or similar position.
• Familiar with ITIL concepts and IT Architecture Management.

Responsibilities

• Manage the technical setup and backend systems.
• Document the transition process and train the operations team.
• Set up and improve a ticket-clearing system.
• Manage vendor service level agreements.
• Develop visual dashboards to monitor system behavior.

Skills

Strong technical expertise in telematics

Project management skills

Strategic thinking

Vendor management

Experience in RFI/RFP processes

Education

Bachelor’s degree in technical science or equivalent

Job description

Who we are?

Abdul Latif Jameel is a diversified business of independent entities that include automotive distribution, auto parts manufacturing, financial services, renewable energy, environmental services, health, land and real estate development, logistics, electronics retailing and media services.

Established in 1945 Abdul Latif Jameel has dual headquarters in Jeddah, Saudi Arabia and Dubai, United Arab Emirates, and currently has operations in 30 countries employing approximately 11,000 people from more than 40 nationalities.

The term Abdul Latif Jameel refers broadly to several distinct, separate and independent legal entities. It is not itself a corporate entity, association or conglomerate run by an overarching parent company but merely refers to a group of distinct and wholly separate legal entities that are collectively referred to as Abdul Latif Jameel.

Main Job Responsibilities

1. Ensure the stability of connected car service operation by managing the technical setup and backend systems.
2. Document the transition process and train the operations team to ensure complete handover with no gaps in knowledge or documentation.
3. Set up and improve a ticket-clearing system to reduce incident volume through proactive resolution and tracking.
4. Manage vendor service level agreements (SLAs) to ensure fast and reliable support.
5. Develop and maintain visual dashboards to monitor system behavior, delivering at least one new dashboard every six months for the first 2 years.
6. Establish a structured operations reporting process to track and communicate findings and issues on a weekly basis.
7. Regularly check and improve service processes to ensure they are efficient and meet company standards.
8. Manage compliance documents to ensure high availability and minimize audit findings.

Additional Details

• The worker will work with a daily standard of (48) hours per week.
• The job posting will expire in 7 days - Apply while the opportunity lasts!

Required Qualification

• Bachelor’s degree in technical science or equivalent (or a comparable degree).
• 5 to 7 years experience in IT Operation or similar position
• Strong technical expertise in telematics, mobility connectivity, autonomous driving, and related technologies.
• Proven experience in managing complex projects / programs.
• Proven experience in strategic thinking.
• Experience in managing partners/vendors to deliver the requested projects, solutions, and services.
• Experience in international projects (minimum 1 year)
• Experience driving request for information (RFI) and request for proposal (RFP) processes and evaluate the technical proposals.
• Familiar with IT / ITIL Concepts
• Familiar with IT Architecture Management concepts