Lead Customer Deal Desk Specialist (Mandarin Speaking)

Oracle; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading database management company in Kuala Lumpur seeks a Deal Specialist to draft and manage contracts ensuring compliance with internal policies. Candidates should have strong organizational skills, a degree in Business or relevant fields, and 2-10 years of experience in contract management. This role includes collaborating across teams and addressing non-standard contract requests to meet customer needs. Remote work options may be available.

Qualifications

• Minimum 2 years of relevant business experience, ideally in contracts management.
• Experience in drafting contractual documents with attention to detail.
• Ability to work under tight deadlines and independently.

Responsibilities

• Draft complex/nonstandard contracts for the assigned business unit.
• Validate documents to ensure compliance with Oracle guidelines.
• Collaborate with teams to project manage deals effectively.

Skills

Organizational skills

Analytical communication

Collaboration

Change Agility

Customer Centric

Education

BA/BS degree; Business Management/Finance Certification or equivalent

Legal certification

Tools

MS Office

Oracle applications software

Job description

Overview

Deal specialist individual contributor 2 (IC2)

Location: Level 17, 18 & 23 The Gardens North Tower, Mid Valley City, Lingkaran Syed Putra Kuala Lumpur, WP KUALA LUMPUR 59200, MY

Oracle is a Fortune 100 company best known for its database software. Oracle is ranked as the world's largest database management company with US$100M in sales and 4,500 end users in 55 countries.

Our Mission is to provide a predictable, scalable, high quality contracts service, by understanding customer intent and aligning Oracle teams in order to ensure compliant execution.

Our Values (AWARE)

• Be Agile
• Willing to Challenge the Status Quo
• Be Accountable
• Respond with Sense of Urgency
• Engage to Build Trust

Job Description

• The incumbent Deal Specialist creates, validates and processes contract documentation using Oracle's standard document templates, a set of contract options and in accordance with Oracle's policies and business approvals, in response to requests received from Sales.
• The incumbent Deal Specialist follows defined engagement guidelines to liaise with other Deal Management teams, Finance, Legal, and other groups across Oracle to ensure policy compliance and mitigate corporate risk.
• The incumbent Deal Specialist may work in a multicultural environment and cover multiple countries and/or lines of business. The work is fast paced and seasonal in nature, corresponding with Oracle’s quarterly and annual fiscal cycles.

Responsibilities

• Drafting complex/nonstandard contracts or agreements for assigned Oracle line of business, country, by utilizing approved standard and non-standard options to address all contract variations requested by Sales.
• Validate & ensure prepared documents are in compliance with Oracle guidelines and policies (including Oracle’s business practices, pricing, licensing and revenue recognition principles) in order to mitigate Oracle's risk.
• Project manage deals by collaborating and bringing all teams such as Finance, Legal, Compliance, Sales, DPOs etc on one single platform.
• Ensure all non-standard contract terms have been appropriately approved by Oracle in accordance with the relevant Oracle Global Approval Matrix and reflect all negotiated commitments.
• Advise and assist Sales on what approvals are necessary for non-standard/complex transactions.
• Support internal teams by interpreting terms already included in drafted documents as well as providing advice on non-standard terms prior to the finalization of a document.
• When a Deal Manager is managing a deal, partner with the Deal Manager with a Customer Centric approach to ensure that stakeholder expectations and deliverables are met. When a deal is not being managed by a Deal Manager, act as the primary contact for the contracting process for internal business partners.
• Maintain knowledge of contract processes, systems, tools and applications.
• Customer Centric - Identify/anticipate problems and initiate actions to ensure Customer requirements are delivered efficiently.
• Other responsibilities may be deemed appropriate by Oracle management

Desired Competencies

• Change Agility - Adapt to change by showing willingness to adjust to the changing environment
• Accept change – Embrace policy, process and organizational structure changes
• Demonstrate resilience in times of change or uncertainty
• Collaboration - Ability to build networks and rapport with diverse groups. Collaborates cross functionally to deliver on shared objectives
• Communicating for Impact - Gain mutual understanding and create a ‘win-win’ outcome with sales and other stakeholders; maintains professionalism in challenging conversations
• Competitive Edge - Demonstrate understanding of customers’ needs and how to meet them; take proactive steps to improve efficiency, effectiveness and productivity
• Leadership - Lead by example, project confidence, expertise and authority
• Mastering Complexity - Handle requests with clear understanding of policy and guidelines; gather data to understand root cause and drive resolution
• Performance Drive and Execution - Understand performance expectations and how to obtain support; persevere toward delivery with personal accountability

Experience & Qualifications

• Worked independently within defined policies and procedures with minimum or no supervision
• Outstanding organizational skills and attention to detail
• Working effectively under time-critical deadlines
• Excellent written, verbal, interpersonal, and analytical communication skills
• Proficient in MS Office
• BA/BS degree; Business Management/Finance Certification or equivalent; Legal certification is a plus
• Experience in drafting contractual documents
• 2-10 years of relevant business experience (preferably contracts management and drafting)
• Experience with Oracle applications software preferred

Career Level - IC2