IT Helpdesk Support Analyst - Malaysia

Atos; Cyberjaya; On-site; MYR 36,000 - 48,000; Full time

Job summary

A global digital transformation leader is seeking a Support Analyst in Cyberjaya, Malaysia. Ideal candidates should have experience in customer service and IT knowledge. Responsibilities include resolving customer issues and providing support across multiple accounts. Applicants should possess strong interpersonal skills, analytical abilities, and be able to work under pressure. This role offers an excellent opportunity for fresh graduates and experienced professionals alike.

Qualifications

• Experience in a large customer focused environment.
• At least 1 year in a customer service industry, preferably IT-based.
• Fresh graduates with IT knowledge welcome to apply.

Responsibilities

• Support multiple accounts/customer environment.
• Provide problem-solving advice and clear instructions.
• Work effectively under pressure.

Skills

Interpersonal skills

Written and verbal communication

Listening skills

Analytical skills

Problem-solving

Time management

Teamwork

Tools

MS Office

Lotus Notes

Customer request recording systems

Job description

A global digital transformation leader is seeking a Support Analyst in Cyberjaya, Malaysia. Ideal candidates should have experience in customer service and IT knowledge. Responsibilities include resolving customer issues and providing support across multiple accounts. Applicants should possess strong interpersonal skills, analytical abilities, and be able to work under pressure. This role offers an excellent opportunity for fresh graduates and experienced professionals alike.