Data Entry Processor

OCBC; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading regional bank in Kuala Lumpur is seeking a customer service representative to respond to inquiries and resolve account issues. Ideal candidates should have a degree in business or finance and at least 2 years of experience. They will enjoy competitive salaries and flexible benefits, working in a dynamic environment.

Benefits

Competitive base salary

Holistic benefits

Industry-leading learning opportunities

Qualifications

• Minimum 2 years of experience in customer service or account management.
• Ability to work in a fast-paced environment and prioritize multiple tasks.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person.
• Resolve complex account-related issues like transaction disputes.
• Provide product information and recommendations.

Skills

Communication

Problem-solving

Attention to detail

Analytical skills

Education

Degree or diploma in business or finance

Tools

Microsoft Office

Banking systems

Job description

Who We Are

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future‑ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, meaning to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future‑ready career.

Your Opportunity Starts Here. This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager.

What You Do

• Respond to customer inquiries via phone, email, and in‑person.
• Resolve complex account‑related issues, such as transaction disputes and account discrepancies.
• Provide product information and recommendations to customers.
• Process account maintenance requests, such as address changes and account closures.
• Collaborate with internal stakeholders to resolve customer issues and improve service delivery.

Who You Are

• A degree or diploma in a relevant field, such as business or finance.
• At least 2 years of experience in customer service or account management.
• Excellent communication and problem‑solving skills.
• Ability to work in a fast‑paced environment and prioritize multiple tasks.
• Strong attention to detail and analytical skills.
• Proficient in Microsoft Office and banking systems.

What We Offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry‑leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.