Customer Service Executive (RM2.5K–RM3K + Commission + Hybrid)

Play Management; Selangor; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading service provider in Selangor is seeking a Customer Service Executive to manage customer enquiries and bookings. The ideal candidate should have fundamental skills in English and Bahasa Malaysia, with an emphasis on problem-solving and effective communication. Responsibilities include responding to customer queries and keeping accurate records. This role offers a hybrid work model with additional benefits, including commissions and medical coverage upon confirmation.

Benefits

Entitled to all Selangor public holidays

Eligible commission upon confirmation

Medical benefit coverage upon confirmation

Free stay per year at any company-managed property

Fun and relaxed office culture

Free flow of coffee, tea, and snacks

Qualifications

• Fresh graduates are welcome to apply.
• Ability to work on shift including weekends and public holidays.
• Preferable knowledge in Mandarin.

Responsibilities

• Respond to customer bookings, enquiries, and price requests via call, text, and email.
• Troubleshoot operation issues and resolve them in a timely manner.
• Keep records of customer interactions and analyze different situations.

Skills

Basic in English

Basic in Bahasa Malaysia

Knowledge in Excel

Knowledge in Words

Ability to work independently

Strong sense of urgency

Job description

Customer Service Executive (RM2.5K–RM3K + Commission + Hybrid)

We welcome fresh graduates to apply! Comprehensive training will be provided to help you succeed in the role.

Responsibilities

• Respond to customer bookings, enquiries and price requests via call, text and email
• To troubleshoot operation issues and resolve them in a timely manner
• Keep records of customer interactions or transactions, record detailed information of inquiries, complaints or comments, and be able to analyze different situations of customers and solve problems in a targeted manner
• Work well with the sales and operations team

Requirements

• Basic in English and Bahasa Malaysia, preferable knowledge in Mandarin
• Knowledge in Excel, Words and other computer skills
• Ability to work independently, mobile & consistent of quality
• Committed & strong sense of urgency towards the deadline
• Willing to work on shift including weekend and public holiday

Employee Benefits

• Entitled to all Selangor public holidays
• Eligible commission upon confirmation
• Medical benefit coverage upon confirmation
• Free stay per year at any company-managed property upon confirmation
• Fun and relaxed office culture
• Background music in the office and casual dress code
• Monthly team-building activities or sports sessions
• Free flow of coffee, tea, soft drinks, snacks, and instant noodles
• Office is accessible via MRT Surian Station
• Surrounded by variety of shops and eateries

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