Branch Customer Experience & Compliance Specialist

AFFIN Group; Penang; On-site; MYR 30,000 - 60,000; Full time

Job summary

Join a forward-thinking bank that values your contributions and fosters a culture of excellence. As part of the team at this dynamic institution, you will play a crucial role in managing daily operations while ensuring compliance with regulatory standards. Your focus on delivering outstanding customer service will enhance client satisfaction and drive the success of the branch. With opportunities for personal growth and involvement in community initiatives, this role is perfect for those looking to make a meaningful impact in the financial sector. Embrace the chance to grow your career in a supportive environment that prioritizes teamwork and professional development.

Qualifications

• Strong understanding of banking operations and compliance regulations.
• Experience in customer service and financial product offerings.

Responsibilities

• Manage daily branch operations and ensure compliance with policies.
• Provide exceptional customer service and resolve complaints efficiently.
• Assist in cross-selling financial products to achieve branch targets.

Skills

Customer Service

Compliance Monitoring

Financial Services Knowledge

Operational Management

Problem Solving

Education

Bachelor's Degree in Finance or Business

Tools

Banking Software

Customer Relationship Management (CRM) Systems

Job description

Join a forward-thinking bank that values your contributions and fosters a culture of excellence. As part of the team at this dynamic institution, you will play a crucial role in managing daily operations while ensuring compliance with regulatory standards. Your focus on delivering outstanding customer service will enhance client satisfaction and drive the success of the branch. With opportunities for personal growth and involvement in community initiatives, this role is perfect for those looking to make a meaningful impact in the financial sector. Embrace the chance to grow your career in a supportive environment that prioritizes teamwork and professional development.