Jobs in Queretaro, Mexico

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Catalyst team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

We’re looking for a Cloud Security & AI Governance Architect with deep expertise in the Microsoft ecosystem to advise enterprise customers and lead strategic AI security initiatives.

• Lead customer workshops to assess AI readiness, focusing on identity, data, and compliance.
• Define and implement AI governance frameworks addressing policy, access control, data protection, and risk management.
• Translate Microsoft security and compliance capabilities (Entra ID, Purview, Defender, M365, Azure AI) into actionable recommendations.
• Advise on secure adoption of generative AI tools such as Microsoft Copilot, Copilot Studio, and Azure AI Foundry.
• Design approaches for data boundary enforcement, labeling, DLP, and prompt-safety controls.
• Review identity and access management for AI workloads, including MFA, Conditional Access, and privileged identity controls.
• Recommend monitoring, auditing, and incident-response strategies for AI misuse or data leakage.
• Present findings and next steps to IT management stakeholders with clear business and compliance implications.

• Cloud Security Architecture within the Microsoft ecosystem
• AI Governance Framework Design and responsible AI deployment
• Compliance & Regulatory Alignment (GDPR, ISO/IEC 42001, NIST AI RMF)
• Microsoft Purview & Fabric for data classification, labeling, and DLP
• Consulting & Executive Communication
• Incident Response & Monitoring Strategy
• Program Delivery & Stakeholder Engagement.

• 5+ years in cloud security, compliance, or architecture, ideally in enterprise Microsoft environments
• Experience advising enterprise customers on secure adoption of M365 & AI workloads (Copilot, Copilot Studio, AI Foundry)
• Hands‑on knowledge of Microsoft Entra, Defender for Cloud Apps, Azure Policy, Microsoft Purview, Microsoft Fabric, and M365 Administration
• Strong understanding of responsible AI, privacy by design, and regulatory compliance
• Excellent written and verbal communication skills for executive‑level engagement.

• Consulting or customer‑facing experience at a major Microsoft partner
• Familiarity with AI governance frameworks, model risk management, and data‑driven decisioning
• Experience with RACI models, acceptable‑use policies, or risk registers
• Exposure to FinOps or cost optimization in Microsoft 365 and Azure environments.

• Microsoft Certified: Cybersecurity Architect Expert (SC-100)
• Microsoft Certified: Information Protection Administrator (SC-401)
• Microsoft Certified: Azure Security Engineer Associate (AZ-500)
• Bonus: Microsoft Certified: Azure AI Engineer Associate (AI-102) or equivalent.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

Location: MEX Work‑at‑Home

Language Requirements: English (Required), Spanish (Required)

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