Global Remote Customer Success Team Leader

Canonical; A distancia; MXN 1,618,000 - 2,159,000; Jornada completa

Descripción de la vacante

A leading open source software company is looking for a Customer Success - Team Manager to oversee a global CSM team. The ideal candidate will have a background in customer success, a passion for technology, and strong analytical skills. Responsibilities include developing strategies to enhance customer engagement, mentoring team members, and analyzing performance metrics. This position is remote and offers travel opportunities for team meetings. Competitive compensation and benefits package included.

Servicios

Personal learning and development budget of USD 2,000 per year

Distributed work environment with team sprints

Annual compensation review

Recognition rewards

Annual holiday leave

Maternity and paternity leave

Formación

• Proven track record in Customer Success and passion for new technologies.
• Experience growing and developing a Customer Success Management (CSM) team.
• Hands-on approach to using data to drive continuous improvement.

Responsabilidades

• Oversee team members and help them navigate complex customer issues.
• Develop strategies to enhance customer engagement and improve retention.
• Analyze regional performance metrics and identify opportunities for improvement.

Conocimientos

Customer Success expertise

Analytical skills

Communication skills

Problem-solving

Educación

Bachelor's degree in Business, Communication or STEM

Descripción del empleo

A leading open source software company is looking for a Customer Success - Team Manager to oversee a global CSM team. The ideal candidate will have a background in customer success, a passion for technology, and strong analytical skills. Responsibilities include developing strategies to enhance customer engagement, mentoring team members, and analyzing performance metrics. This position is remote and offers travel opportunities for team meetings. Competitive compensation and benefits package included.