(Fluent English) Customer Support Consultant, Trading (remotely)

SupportYourApp; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global support service provider is seeking a Customer Support Consultant to deliver outstanding service in a remote setting. This role requires fluency in English and at least six months of experience in customer support, with knowledge of trading operations being a plus. Enjoy a flexible schedule and the opportunity to work in an inclusive international environment focused on personal growth and collaboration. Candidates are encouraged to apply promptly.

Servicios

Flexible schedule

Opportunity to work fully remotely

Inclusive international environment

Compensation in USD

Rewards for referring friends

Formación

• Six+ months of experience in a customer support role.
• At least 1–2 years of trading knowledge or exposure to trading operations.
• Personal computer (minimum 8Gb RAM) with stable internet connection.

Responsabilidades

• Deliver outstanding customer support via chats and emails.
• Build strong and lasting customer relationships.
• Handle sensitive customer data with care and security.

Conocimientos

Fluency in English (minimum C1 level)

Strong analytical thinking and research skills

Positive, proactive and responsible attitude

Experience in customer support

Herramientas

CRM systems expertise

Descripción del empleo

Customer Support Consultant, Trading (remotely) (Fluent English)

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What You Will Do

• Deliver outstanding customer support via chats and emails;


• Build strong and lasting customer relationships;


• Keep up with evolving tools and technology;


• Handle sensitive customer data with care and security;


• Apply the latest and greatest customer happiness practices;


• Maintain deep understanding of client solutions and meet KPI;


• Communicate with developers and cross-functional specialists.

What You Need To Succeed In This Role

• Fluency in English (minimum C1 level);


• Six+ months of experience in a customer support role;


• At least 1–2 years of trading knowledge or exposure to trading operations;


• Strong analytical thinking and research skills;


• Positive, proactive and responsible attitude;


• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will Be a Great Plus

• CRM systems expertise.

Benefits

• Flexible schedule;


• Opportunity to cooperate fully remotely;


• Inclusive international environment;


• Compensation in USD;


• Rewards for referring friends;


• Balance between project workload and personal time, but also – internal health policy;


• Responsive leadership interested in your development and long-lasting cooperation;


• Greenhouse conditions for self-development;


• A culture built on trust, with no time-tracking requirements.

The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.