Vacantes en Monterrey, Gran Bretaña

JOB TITLE: Project Manager

EMPLOYER: AssistRx

DEPARTMENT: Project Management

REPORTS TO: Manager, Project Management

EFFECTIVE DATE: 1/1/2022

REVISED DATE: 05/01/2024

SUMMARY:The Project Manager will be a member of the PMO Team, reporting to the Director of Program Management. The PMO Team leads client software implementation projects and works closely with the Product Management team to identify opportunities and develop solutions. The Project Manager is a critical role within the organization, and is primarily responsible for successfully managing software implementations, from project initiation through project closure. The Project Manager will be working on a variety of interesting projects and work closely with our clients as well as internal teams (including, but not limited to, Business Analysts, Development, QA, Sales, and Executive Leadership), in a fast paced and dynamic environment. We are looking for a Project Manager that is detail oriented, flexible when faced with change, able to manage multiple tasks and projects, skilled at building relationships with clients and internal team members, thrives in a fast-paced work environment, and has a solid understanding of the software development lifecycle. This candidate will have many opportunities to impact business process and company success. This is a highly technical position with accountability for product quality that requires the ability to motivate and mentor cross-functional team members.

DUTIES AND RESPONSIBILITIES:

• Effectively manage client communications and expectations.
• Own the customer relationship – function as primary point of contact during implementation and maintain position as trusted advisor to clients.
• Define implementation projects, execute tasks, complete deliverables, coordinate staffing, and monitor and report results.
• Develop and deliver training.
• Able to function as subject matter expert in order to collect complete and accurate business requirements from clients.
• Work as a team player and leader in order to effectively coordinate across functional teams.
• Collaborates with Product Management to balance product vision and voice of customer in order to recommend and deliver best-in-class solutions.
• Presents project statuses to executive team.
• Works closely with Business Analyst to ensure that all documentation accurately reflects client needs and clearly defined for Development and QA teams (i.e. business requirements, user stories, wireframes, functional specifications, test plans, etc).
• Manages issues, risks and changes using appropriate and agreed upon processes.
• Coordinate estimation of development effort.
• Plan milestones, track progress, prioritize bug reports.
• Coordinate training for team members.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

QUALIFICATIONS:

• Bachelor’s Degree (preferably in Management Information Systems, Computer Science, Business or related discipline).
• 3-5 years of experience successfully managing complex software projects, including client facing projects.
• Agile software development experience preferred.
• A working knowledge of pharmaceutical, special pharmacy, hub or related industries
• Ability to plan, direct, and deliver outstanding presentations.
• Direct experience in consulting for external clients
• Excellent written and verbal communication skills.
• Impeccable organizational skills and attention to detail.
• Exceptional interpersonal and teamwork skills. Capable of understanding a broad range of viewpoints and building consensus.
• Ability to multi‑task in a fast‑paced organization.
• Proven experience at working independently with minimal supervision and as part of a team to complete assignments.
• Proven, hands‑on experience successfully implementing SaaS and/or enterprise software applications
• PM needs deep technology skill set
• Understands, sFTP, API’s
• File formats
• Unique GUID’s
• Integrations
• HTML
• In addition to the qualifications listed above, successful candidates will have the following characteristics:
  • A self‑starter who can thrive in a fast‑paced environment with minimal direct supervision
  • Highest ethical standards and personal integrity
  • Good data, business, and financial analysis skills
  • Superior communications skills, both verbally and in writing
  • Proficiency with MS Office suite, including Word, Excel, Outlook, PowerPoint, Project
• Flexibility and adaptability to rapid change.
• Passion for making a different in patients’ lives and reducing the administrative burden on physician offices.

COMPETENCIES:

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment‑free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Initiative - Volunteers readily; Undertakes self‑development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally required to stand.
• Occasionallyrequired to walk.
• Frequently required to sit.
• Continually required to utilize hand and finger dexterity.
• Continually required to talk or hear.
• While performing the duties of this job, the noise level in the work environment is usually moderate.
• Specific vision abilities required by this job include depth perception and ability to adjust focus.
• Work is performed in a traditional commercial office setting with standard office lighting and white noise.

• Additional remarks regarding work environment:
• This job operates in a professional office environment.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.