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Senior Technical Support Engineer - SaaS IAM
Descripción de la vacante
A leading identity governance firm is seeking a Technical Account Manager to join its Platinum Services and Support team. This role focuses on pre and post implementation support of their Identity as a Service offering. Responsibilities include resolving customer support issues, working with DevOps and Engineering teams, and ensuring high customer satisfaction. Ideal candidates have 5-7+ years of support experience, SaaS knowledge, and familiarity with technologies like XML and databases. This position is located in Mexico.
Servicios
Formación
- 5-7+ years of support experience.
- At least 2 years’ working with a SaaS product/service.
- Experience with XML, SAML, SPML/SOAP.
Responsabilidades
- Effectively resolve customer support issues.
- Support for the IdentityNow product.
- Work with clients post-implementation for support concerns.
Conocimientos
Herramientas
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.