Meraki Network Support Engineer — Onsite & Weekend Rotations

Cisco Systems; Ciudad de México; Híbrido; MXN 529,000 - 883,000; Jornada completa

Descripción de la vacante

A leading network solutions company in Mexico City is looking for a Customer Experience Support Specialist to provide top-notch service in resolving complex networking issues. Ideal candidates will have strong communication skills, experience with core network technologies, and a commitment to customer satisfaction. The role includes both onsite and remote work, requiring a proactive approach to problem-solving in a collaborative environment. Join us to make a meaningful impact through technology.

Formación

• 3+ years of experience supporting or troubleshooting LANs, WLANs, and VPNs.
• Outstanding written and verbal English communication skills.
• Foundational understanding of core network technologies.

Responsabilidades

• Own each customer case from initial creation to resolution.
• Diagnose and resolve complex network-related issues.
• Collaborate with partners and customers over the phone and in writing.

Conocimientos

Network Troubleshooting

Customer Service

Communication Skills

Problem-Solving

AI Tools Utilization

Educación

Networking Certifications (e.g., CCNA, CCNP)

Herramientas

Wireshark

Linux Console

Descripción del empleo

A leading network solutions company in Mexico City is looking for a Customer Experience Support Specialist to provide top-notch service in resolving complex networking issues. Ideal candidates will have strong communication skills, experience with core network technologies, and a commitment to customer satisfaction. The role includes both onsite and remote work, requiring a proactive approach to problem-solving in a collaborative environment. Join us to make a meaningful impact through technology.