Technical Consulting Engineer

Cisco Systems; Ciudad de México; Presencial; MXN 1,209,000 - 1,556,000; Jornada completa

Descripción de la vacante

A leading networking technology company in Mexico City is seeking a Senior Technical Authority to enhance customer success in the SD-WAN domain. The role involves troubleshooting complex technical issues and driving critical incidents while collaborating with engineering for product quality. Ideal candidates will have over 5 years of relevant experience, excellent communication skills, and expertise in routing protocols. Join a team that focuses on innovation and supports a diverse future.

Formación

• 5+ years of experience in technical support or professional services.
• Experience in SD-WAN environments is preferred.
• CCNP or equivalent networking knowledge.

Responsabilidades

• Lead resolution of complex technical cases for SD-WAN fabrics.
• Drive critical incidents from identification to resolution.
• Provide mentorship to junior engineers and produce high-quality resources.

Conocimientos

Expertise in routing protocols

Exceptional communication skills

Hands-on experience troubleshooting Cisco components

Linux fundamentals

Herramientas

Network monitoring tools

Packet analysis tools

Descripción del empleo

Meet the Team

You will join the Global Technical Assistance Center (TAC), a team of elite technical authorities dedicated to supporting Cisco’s most critical customers. We are a collaborative group of software-knowledgeable innovators who bridge the gap between complex network challenges and real-world business outcomes. Our team culture thrives on technical excellence, mutual respect, and a shared passion for powering an inclusive future through reliable connectivity.

Your Impact

As a senior-level technical authority, you will be a cornerstone of customer success within the SD-WAN domain. Your role extends beyond troubleshooting; you will own the technical relationship during critical incidents, drive product quality by partnering with Engineering, and elevate the entire organization through mentorship and knowledge sharing.

• Lead the resolution of high-complexity technical cases for Cisco SD-WAN fabrics, acting as a final point of escalation.
• Own and drive critical, business-impacting incidents from initial identification through to root cause resolution.
• Partner directly with Engineering and Product Business Units to identify software defects and influence future product enhancements.
• Design and utilize sophisticated lab environments to recreate complex customer topologies and validate technical solutions.
• Provide technical mentorship to junior engineers and produce high-quality intellectual capital, such as white papers and technical training.

Minimum Qualifications:

Posses 5+ years of experience in any of the following areas

• Experience in a senior customer-facing technical support or professional services role.
• Expertise in routing protocols and their operation across complex enterprise architectures.
• Hands-on experience troubleshooting Cisco components
• Linux fundamentals, including log analysis, process inspection, and networking tools.
• Exceptional communication skills with the ability to translate technical complexity into clear insights during high-pressure situations.

Preferred Qualifications:

• Exposure to Cisco SD-WAN environments
• CCNP or equivalent demonstrated networking knowledge
• Experience working in global support or follow-the-sun models
• Familiarity with network monitoring or management tools
• Experience with packet analysis tools, scripting, or enterprise switching fundamentals.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Cisco is an Affidative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.