Implementation Engineer (Mexico)

Cisco Systems; Ciudad de México; Presencial; MXN 800,000 - 1,000,000; Jornada completa

Descripción de la vacante

A leading technology company in Mexico City seeks an expert to engage with customers for deploying and optimizing the ThousandEyes product. The role requires a customer-first attitude, with responsibilities including guiding customers through implementation, delivering training, and building strong relationships. Ideal applicants will have extensive experience in customer-facing roles, a technical background, and strong problem-solving skills. Join a collaborative team driving innovation and solutions in the digital landscape.

Servicios

Innovative work environment

Career growth opportunities

Collaborative team culture

Formación

• 7-10 years in a customer-facing role required.
• Familiar with network/application protocols; Cisco/Juniper certifications preferred.
• Experience with LAN/WAN environments is needed.
• English proficiency is essential.

Responsabilidades

• Guide customers on deploying and implementing the ThousandEyes product.
• Implement ThousandEyes in customer environments efficiently.
• Deliver training and best practices discussions.
• Build relationships leading to referrals and renewals.

Conocimientos

Customer-first attitude

Outstanding communication skills

Problem-solving skills

Deep technical acumen

Project management

Consulting experience

Multifaceted environment adaptability

Educación

Bachelor’s or advanced technical degree

Herramientas

REST APIs

Java

Python

JavaScript

Descripción del empleo

About ThousandEyes (part of Cisco):

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of venue points. As organizations rely more on cloud services and the Internet, the network has become a black box they can’t understand. Our Internet and cloud intelligence platform delivers the only collectively powered view of the Internet, cloud and SaaS platforms, helping enterprises and service providers work together to identify problems before it impacts revenue, damages brand reputation, or halts employee productivity.

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group, and is a foundational component of Cisco’s growing Observability business.

About the role:

When large enterprise customers acquire new software, the best way to ramp to productivity often involves a personal touch from resources who know the platform inside and out. This role’s main responsibility is to engage with customers to deliver outstanding enablement, implementation and optimization services for their ThousandEyes deployment.

You’ll need to be a ThousandEyes product expert, with monitoring system expertise, and a solid foundation in core network architecture. You’ll plan for and deliver on a wide range of engagement types, including project planning, implementation, and documentation of monitoring services, end‑user training, and optimization. You’ll need to be a generalist who’s polished and easy to put in front of a wide variety of customer roles.

Requirements:

• A standout "customer first" attitude

• Bachelor’s or advanced degree in a technical field, or equivalent working experience

• At least 7-10 years working in a customer‑facing role

• Project management and consulting experience mandatory

• Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred - CCNA/JNCP, etc. )

• Experience with Cloud/SaaS software products is a plus

• Experience maintaining or implementing LAN/WAN environments

• Familiarity with web technologies (deployment, maintenance, debugging) including REST APIs

• Experience with at least 1 programming language (Java, Python, JavaScript, etc.)

• Outstanding communication and problem‑solving skills

• Deep technical acumen

• Enjoy a fast‑paced, multifaceted environment

• Able to prioritize and accomplish tasks in tight timeframes

• English written and spoken communication skills

Responsibilities:

• Guide customers on deploying and implementing the ThousandEyes product

• Implement ThousandEyes in customer environments in an efficient and cost‑effective manner

• Engage with customers to deliver product implementation and integration services

• Lead many projects concurrently understanding current and future action items

• Delivery of training and industry best practice discussions

• Build value‑based relationships with customers, leading to referral and renewal

• Leverage enterprise data analytics to track and report on customer engagement

• Contribute to best practice creation and maintenance

• Track and report on utilization and work performed

• Special projects as assigned

• Identification of potential product/services upsell or cross‑sell opportunities

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Cisco is an affirmative action and equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.