Videogames Customer Service (Portuguese, WRITTEN SUPPORT)

Keyword Studios; Ciudad de México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading gaming support company in Mexico City seeks customer service representatives for written support. The role involves communicating with players to resolve issues like lost accounts and providing excellent support through chats, emails, and tickets. The ideal candidates should have strong English and Portuguese communication skills. This position offers a salary of $18,000 gross, law benefits, and a career path with additional benefits after three months.

Servicios

Salary: $18,000.00 gross

Law Benefits

2 days off

Career path

Medical expenses insurance after 3 months

Saving funds

Grocery tickets ($1,200)

Formación

• Strong written and verbal communication skills in English.
• Strong written and verbal communication skills in Portuguese.
• Ability to multi-task.
• Ability to adapt in a constantly evolving environment.
• Excellent customer service skills.
• Ability to actively listen and execute tasks.
• Full-time availability.
• High School Diploma preferred.

Responsabilidades

• Communicate with players to solve issues like lost accounts.
• Provide customer service through chats, emails, and tickets.

Conocimientos

Strong written and verbal communication skills in English

Strong written and verbal communication skills in Portuguese

Ability to multi-task

Ability to adapt in a constantly evolving environment

Excellent customer service skills

Ability to actively listen and execute tasks

Educación

High School Diploma

Descripción del empleo

Due to COVID-19, we are currently offering TEMPORARY remote positions and you must be available to come to work in our office when the project requires it.

Keywords Studios Mexico is looking for customer service representatives for written support - NO CALLS.

POSITION SUMMARY:

Player Support communicates with with players and solves their problems, such as lost accounts or questions regarding details, and provides excellent customer service (through chats, emails and tickets).

Requirements

• Strong written and verbal communication skills in English.
• Strong written and verbal communication skills in Portuguese.
• Ability to multi-task.
• Ability to easily adapt in a constant evolution environment
• Excellent customer service skills
• Ability to actively listen to instructions and execute tasks communicated.
• Full-time availability
• High School Diploma preferred but not required.
• Living in Mexico City or Estado de Mexico.

Benefits

• Salary: $18,000.00 gross (before taxes)
• Law Benefits.
• 2 days off.
• Career path.

After 3 months:

Medical expenses insurance.

Saving funds.

Grocery tickets ($1,200)

Here you can watch some videos from our official FB account regarding this position:

https://www.facebook.com/watch/?v=612148667236746&...

https://www.facebook.com/watch/?v=570454408169826&...

https://www.facebook.com/watch/?v=1108036716785896...

PRIVACY POLICY:

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.