Travel customer representative

Effortless travel solutions ETS; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A travel service provider based in Mexico is looking for a Travel Customer Representative who will assist clients during their travel journey. This role includes responding professionally to inquiries, assisting with bookings, and providing accurate travel information. The ideal candidate should have strong communication skills, customer service experience, and a passion for travel. Benefits include remote work, flexible scheduling, and travel perks.

Servicios

100% remote work

Opportunities for growth

Travel perks and discounts

Supportive team environment

Formación

• Strong customer service experience is preferable in travel or hospitality.
• Comfortable with booking platforms and systems.
• High attention to detail is essential.

Responsabilidades

• Respond promptly to client inquiries via various platforms.
• Assist with bookings, changes, and cancellations.
• Provide information about destinations and agency policies.
• Confirm trip details and satisfaction with clients.
• Handle complaints with empathy and problem-solving skills.

Conocimientos

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Comfortable with technology

Passion for travel

Descripción del empleo

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.,
• Assist with travel bookings, changes, cancellations, and special requests.,
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.,
• Handle concerns or complaints with empathy and problem-solving skills.,

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Perks

• 100% remote work with flexible scheduling.
• Opportunities to growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, wed love to hear from you.

Apply today and start your journey with Effortless Travel Solutions!