Technical Account Manager

Okta; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading identity management company is seeking a Technical Account Manager in Veracruz, Mexico. The ideal candidate will have over 4 years of IT experience, including 3 years in a technical account management role. Responsibilities include advising customers on best practices for identity and access management, ensuring high levels of satisfaction and retention, and developing strong relationships with key stakeholders. A degree in Computer Science or a related field is required, along with excellent communication skills. The position allows for remote work with occasional travel.

Servicios

Amazing Benefits

Social Impact Opportunities

Diversity and Inclusion Initiatives

Formación

• 4+ years in information technology, with 3 years as a Technical Account Manager.
• Proficient in IAM technologies like SAML 2.0 and OAuth.
• Strong communication skills for customer interactions.

Responsabilidades

• Advise customers on product adoption and best practices.
• Develop personal relationships with decision-makers.
• Evaluate customer architectures for security enhancements.

Conocimientos

Technical Account Management

Identity and Access Management (IAM)

SAML 2.0

OAuth

Excellent communication skills

Educación

BA / BS / MS in Computer Science or related discipline

Herramientas

Salesforce

Office 365

Workday

Descripción del empleo

Get to know Okta

Okta is The World's Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box – we're looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We're building a world where Identity belongs to you.

The Team

Technical Account Management is a global team that partners with Okta's Customer Success team and collaborates with Okta's customers to share knowledge, best practices and make recommendations to continuously innovate around identity and security. We are Okta product experts, and we enable Okta's worldwide growth by educating existing customers and ensuring they are happy and successful.

We share our technical and product expertise with customers through presentations, demonstrations, technical evaluations, and ongoing recommendations on Okta and industry best practices.

The Opportunity

A Technical Account Manager (TAM) specializing in enterprise identity, including Okta's Workforce Identity Cloud (WIC), Customer Identity Cloud (CIC) and adjacent technologies. The TAM will provide Okta's customers with strategic technical guidance over the comprehensive suite of products and features available at Okta. They are held in high regard as a technical expert for how Okta's solutions translate to business value.

You Will

• Advise customers on best practices and product adoption in a post‑sales capacity
• Partner with Customer Success Managers and serve as their technical counterpart on a defined book of business, largely mid‑market, consisting of a broad portfolio of accounts
• Earn customer trust by understanding their goals and use cases, and recommend best practices relating to process changes, product adoption, configuration and additional features to meet requirements
• Maintain focus on increasing subscription adoption, customer satisfaction and retention
• Review customer architectures and Okta configurations to ensure they are enhancing security posture and capturing ROI as Okta releases new features and functionality
• Take and respond to reactive questions from Customer Success Managers
• Establish strong personal relationships on key accounts with decision-makers and stakeholders
• Participate in content creation for both internal and external enablement of staff and customers

Requirements

• 4+ years of total experience in information technology, with at least 3 years of hands‑on experience as a Technical Account Manager (TAM) or comparable practitioner role in the IAM space
• Working proficiency in the following core IAM areas:
• Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS‑Federation, OAuth, OpenID Connect)
• SaaS deployment such as Salesforce, Box, Office 365, Workday and HR as master for identities
• Security and performance monitoring, and 3rd party signals integrations (SEIM, MDM, WAF, etc.)
• Familiarity with IAM solution providers is strongly desired.
• Strong background in any of the following: Technical Account Management, Technical Consulting, Product Management, Solution Architect, or similar role
• Understanding of common software development practice.
• Strong business acumen, history of success owning enterprise segment customer relationships and escalations
• Excellent communication skills.

Ability to set expectations and communicate goals and objectives with customers at various levels, from a developer to a CIO. Ability to track and influence customer behavior and health metrics across a portfolio of accounts.

This position can be located remotely within Mexico City, but may require some travel (under 25% of time).

Education

• BA / BS / MS in Computer Science, Information Technology or related discipline or equivalent work experience required

What you can look forward to as an Full‑Time Okta employee!

• Amazing Benefits
• Making Social Impact
• Fostering Diversity, Equity, Inclusion and Belonging at Okta

Okta

• The foundation for secure connections between people and technology