Tech Experience Architect

Netflix; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global entertainment service in Mexico City is seeking a Support Specialist to provide technology support to users. This role involves troubleshooting technical issues, documenting user interactions, and improving overall user experience. Ideal candidates will have critical thinking skills, strong communication abilities, and experience in data analysis. The position aims to enhance Netflix's commitment to inclusive support for all staff while fostering a collaborative team environment.

Formación

• Experience in troubleshooting and diagnosing technical issues.
• Ability to translate documentation into knowledge-base articles.
• Skills in uncovering changes in user behavior.

Responsabilidades

• Serve as the primary contact for technical assistance.
• Prioritize managing technical issues and elevate them as needed.
• Engage with the global team to improve user experience.

Conocimientos

Critical thinking skills

Robust documentation mindset

Data analyst skills

Strong communication skills

Ability to explain complex data insights

Collaborative skills

Fluency in English

Descripción del empleo

A leading global entertainment service in Mexico City is seeking a Support Specialist to provide technology support to users. This role involves troubleshooting technical issues, documenting user interactions, and improving overall user experience. Ideal candidates will have critical thinking skills, strong communication abilities, and experience in data analysis. The position aims to enhance Netflix's commitment to inclusive support for all staff while fostering a collaborative team environment.