Support Engineer - Remote in México

Capgemini; México; A distancia; MXN 457,000 - 642,000; Jornada completa

Descripción de la vacante

A leading technology consulting firm in Mexico is seeking a PLM Support Specialist to provide comprehensive support for PLM systems, ensuring seamless operations and user assistance. The ideal candidate will have hands-on experience with PLM systems, strong troubleshooting skills, and a willingness to work during evening hours. The company offers excellent compensation, career growth opportunities, and a commitment to a diverse and inclusive culture.

Servicios

Excellent compensation and benefits

Flexibility in work-life balance

Career growth opportunities

Engaging projects

Inclusive culture

Formación

• Hands-on experience in L2/L3 support roles for PLM systems.
• Ability to work from 11 am to 8 pm (CDMX Time).
• Proficient in working with cross-functional teams.

Responsabilidades

• Provide L1/L2/L3 support for Teamcenter PLM.
• Deliver training on PLM systems.
• Support integrations with CAD and ERP tools.
• Monitor system health and resolve issues.
• Document support logs and resolutions.

Conocimientos

Hands-on experience with PLM systems

Experience with .NET and Java

Experience with PL/SQL and Oracle

System monitoring and troubleshooting

Good communication skills

Conversational English

Descripción del empleo

Overview

Descripción larga At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries.
Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Responsibilities

• Provide L1/L2/L2/L3 support for Teamcenter PLM and custom PLM systems (Teamcenter, Siemens PLM, Windchill, etc.), including issue resolution, user assistance, and system troubleshooting.
• Deliver technical support and training to end-users on PLM system usage and best practices.
• Support and maintain integrations with CAD, ERP, and other enterprise tools to ensure seamless data flow.
• Monitor system health, scheduled jobs, and server performance; proactively identify and resolve issues.
• Collaborate with cross-functional IT teams including Infrastructure, Storage, and Network to resolve environment-related issues.
• Document and track issues, resolutions, and improvement opportunities in support logs and knowledge bases.

Qualifications

• Hands-on experience with PLM systems (Teamcenter or equivalent) in L2/L3 support roles.
• Experience working with .NET and Java-based applications.
• Experience working with PL/SQL and/or Oracle Databases.
• Experience in system monitoring, job scheduling, and troubleshooting.
• Good communication and interpersonal skills to interact with users and cross-functional teams.
• Willing to work from an 11 am to 8 pm shift (CDMX Time)
• Conversational English

What you’ll love about working with us

• Excellent compensation and benefits
• Flexibility and balance with your personal and professional life.
• Career path, trainings and real growth opportunities
• Engaging and challenging projects.
• Inclusive and Collaborative Culture
• Open and Effective management.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position.