Supervisor de Ama de llaves

Hilton Worldwide, Inc.; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading hotel company in Mexico City seeks a Housekeeper supervisor to oversee housekeeping operations, manage staff performance, and ensure high levels of guest satisfaction. Ideal candidates will have supervisory experience in housekeeping, strong leadership skills, and be committed to delivering excellent service in a dynamic environment.

Formación

• Experience in a managerial role in housekeeping.
• Strong commercial awareness and cost control skills.
• Excellent customer service commitment.

Responsabilidades

• Oversee housekeeping operations.
• Evaluate guest satisfaction levels.
• Manage and train the housekeeping team.
• Ensure compliance with company policies.

Conocimientos

Housekeeping experience in hotel sector

Leadership skills

Interpersonal skills

Communication skills

IT proficiency

Herramientas

Property Management Systems

Descripción del empleo

Job Description

Job Number:

Work Locations

Hilton Mexico City Santa Fe Antonio Dovalí Jaime #70 Col. Santa Fe Mexico City 1219

Overview

A Housekeeper supervisor is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.

Responsibilities

• Oversee housekeeping operations
• Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures
• Monitor the appearance, standards, and performance of the Housekeeping Team with an emphasis on training and teamwork
• Ensure team members have an up-to-date knowledge of all room categories and amenities
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure staffing levels cover business demands
• Ensure ongoing training
• Ensure communication meetings are conducted and post-meeting minutes generated
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train, and develop the Housekeeping team
• Competent in property management systems
• Assist other departments wherever necessary

Qualifications

• Housekeeping experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
• High level of commercial awareness and cost control capabilities
• Previous experience of managing a department and Profit and Loss account
• Excellent leadership, interpersonal and communication skills
• Committed to delivering high levels of customer service
• Ability to work under pressure
• IT proficiency
• Excellent grooming standards
• Flexibility to respond to a range of different work situations

Preferred

• Familiar with Property Management Systems