Student Advocate

Platzi; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading online education platform is seeking a dedicated Student Advocate to assist students in achieving their learning goals. This role involves providing support through chat and email, converting trial users into paying customers, and reaching targets related to student retention and satisfaction. Candidates should have a minimum of one year of experience in a customer-facing role, with strong sales skills and a B1+ English level. Join a mission-driven team with numerous growth opportunities and benefits.

Servicios

15 days of vacation

Extended maternity/paternity leave

Online therapy sessions

Team-building events

Work tools provided

Formación

• At least 1 year of professional experience in a customer-facing role.
• Demonstrated ability to close sales and handle objections.
• Familiarity with remote support tools and basic CRM usage.

Responsabilidades

• Support students via chat, email, and social media.
• Convert trials and leads into paid students.
• Hit monthly targets for retention and conversion.

Conocimientos

Customer support

Sales skills

B2C commercial skills

Proficiency in English (B1+)

Attention to detail

Herramientas

G Suite

Zoom

Slack

Notion

Help desk software

Descripción del empleo

About us

Platzi is the largest technology school in the Hispanic world with over 5 million students and 4,000 companies trusting us to deliver effective online education. Our mission is to make Latin America a technology superpower. We do it by training companies and individuals in areas such as AI, Cybersecurity, English, Programming and Leadership.

As an industry leader, our presence is highlighted by our massive and fanatic community, extensive press coverage and a daily stream of success stories from students. We operate mostly remote, with key offices in Bogotá, Medellín and Mexico City.

Summary

At Platzi, the Student Success Team helps students reach their learning goals by providing support, resolving issues, and identifying opportunities to improve their experience. We also share key insights with internal teams to enhance our platform and services.

As a Student Advocate, you will partner with Product, Marketing, Sales, and Education to deliver timely support and drive commercial outcomes in our B2C funnel. You will guide students, surface needs, and recommend plans, upgrades, or add‑ons that increase adoption and long‑term value.

Description

As a Student Advocate, you will help students via chat, email, and social. You will respond quickly and resolve issues.

You will convert trials and leads into paid students, recommend the right plan or upgrade, and hit monthly targets.

You will onboard new subscribers so they stay active and keep their subscription, and you will reach out at key moments (trial ending, low activity, course completion) to drive renewals and useful upgrades.

You will keep clear CRM notes, update help articles, and report product issues and simple trends to Growth, Marketing, and Product.

You will run small message or offer tests, share what works, and improve results. Success is measured by satisfaction, response time, conversion, renewal, and revenue per contact.

You will guide students, surface needs, and recommend plans, upgrades, or add‑ons that increase adoption and long‑term value, owning retention‑focused conversations (renewals, win‑backs, cross‑sell/upsell) and working against targets such as activation rate, conversion, retention, and NPS.

Qualifications

• At least 1 year of professional experience, including 6+ months in a customer‑facing role (support, sales, or community).
• Demonstrated B2C commercial skills: consultative guidance, objection handling, closing, and basic pipeline hygiene—comfortable working with goals/quotas without requiring a senior seller profile.
• B1+ English level (required); strong Spanish grammar and writing.
• Familiarity with help desk software and remote support tools; basic CRM usage for lead notes, follow‑ups, and simple reports.
• Data‑aware and process‑oriented; able to read simple funnel metrics (trial → activated → paid) and act on insights.
• Attention to detail, proactive in improving processes, and comfortable collaborating across teams.
• Reliable internet connection and proficiency with G Suite, Zoom, Slack, Notion, and similar tools.
• Full‑time availability and flexibility.
• Being a Platzi student!

Hardware

With Platzi's help, you will have 100% of the necessary work tools such as a laptop, smartphone, desk, ergonomic chair, monitor, and other accessories.

Books

We provide you with all the books you need to grow professionally on Kindle, and we give you the Kindle too 😉.

Maternity/Paternity Leave

At Platzi, we believe in gender equity and the importance of parents in the upbringing and care of their children. We make this a reality for new mothers and fathers through extended maternity and paternity leave.

Option Pool

All members of the Platzi Team have the opportunity to own a part of Platzi and have company shares.

Vacation

You have 15 days of vacation per year regardless of the country you are in, starting from the moment you join the team.

Online Therapy

We care about your emotional health by covering the first four online therapy sessions with specialized companies.

Team Syncs

Although we are in different parts of the world, Platzi teams meet in person during the year to exchange ideas, build, and strengthen bonds.

Villa Platzi

Every year, the entire team gathers somewhere in the world for a week to meet face‑to‑face, get to know each other, have interesting discussions, and plan ambitious projects.