Sr Analyst HRIS

Medline; Mexicali; Presencial; MXN 1,314,000 - 1,691,000; Jornada completa

Descripción de la vacante

A global healthcare company is looking for a Workday System Owner to manage Workday activities across Mexico and LATAM. Responsibilities include system ownership, integration support, compliance governance, and stakeholder collaboration. Candidates need a Bachelor’s degree and 5+ years of HR IS systems experience, along with advanced Workday skills. Bilingualism in English is required. This is a full-time, on-site position in Mexicali, Baja California.

Formación

• 5+ years of global HR IS systems experience.
• 3+ years of Workday Configuration experience, mainly HCM, Reporting, Advanced Compensation and Recruiting.
• Ability to maintain privacy and confidentiality.

Responsabilidades

• Oversee Workday System ownership across Mexico and LATAM.
• Support Workday/Payroll system interfaces and collaborative issues resolution.
• Ensure compliance with internal controls and audit requirements.
• Partner with cross-functional teams for requirements and solutions support.
• Manage Zendesk tickets for operational support.

Conocimientos

Bilingual (Fluent in English)

Workday

Tress

Zendesk

Office Windows: Word, Excel, Power Point

Interpersonal communication

Educación

Bachelor’s degree in Industrial Engineering, Business Administration or related careers

Herramientas

Workday

Zendesk

Descripción del empleo

Job Description

Responsibilities:

1. Workday System Ownership (Regional Scope)

• Act as the regional point of contact (POC) for all Workday-related activities across Mexico and LATAM.
• Maintain and manage employee data and records within the Workday platform, ensuring accuracy, completeness, and data integrity.
• Oversee the execution of configuration changes, system updates, and Workday releases, in alignment with corporate governance and IT standards.

2. Integration & Technical Support

• Support Workday/Payroll system interfaces to ensure seamless data flow and system interoperability.
• Collaborate with IT, Payroll, and HR teams to resolve interface or data transmission issues promptly.
• Monitor system performance and proactively identify areas for improvement or risk mitigation.
• 3. Compliance & Governance
• Ensure strict adherence to internal compliance controls and audit requirements.
• Support the implementation and documentation of governance practices for employee data management and support processes.
• Assist in maintaining security roles and access protocols in Workday aligned with regulatory and internal policy standards.

4. Stakeholder Collaboration

• Partner with cross-functional teams including HR, Total Rewards, Finance, and IT to gather requirements, design solutions, and support ongoing operations.
• Serve as a liaison between LATAM regional users and global system administrators to ensure localized support.

5. Operational Support & Ticket Management

• Support the operations team in managing Zendesk tickets related to Workday, ensuring timely response and resolution.
• Maintain and enhance the ticket triaging and escalation model to drive operational efficiency and user satisfaction.

6. Metrics & Reporting

• Design and deliver high-level operational reports and dashboards to track SLA adherence, ticket volume, and resolution time.
• Provide insights and recommendations based on data to improve support processes and performance over time.

7. Continuous Improvement

• Identify opportunities to streamline processes and reduce manual work through automation or system enhancements.
• Stay current with Workday updates and best practices to propose new features or functionalities beneficial to the region.

Education:

• Bachelor’s degree in Industrial Engineering, Business Administration or related careers.

Work Experience:

• At least 5 years of global HR IS systems experience.
• At least 3 years of Workday Configuration. Mainly (HCM, Reporting, Advanced Compensation and Recruiting).

Knowledge / Skills / Abilities

• Bilingual (Fluent in English).
• Workday, Tress, Zendesk (a plus)
• Office Windows: Word, Excel, Power Point.
• Ability to maintain privacy and confidentiality.
• Well organized and self-starter.
• Strong work ethical skills.
• Interpersonal communication.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, disability/handicap status or any other legally protected characteristic.