Specialist, Implementation

Mastercard; Ciudad de México; Presencial; MXN 600,000 - 800,000; Jornada completa

Descripción de la vacante

A global payments technology company seeks a Customer Implementation Consultant in Mexico City. You will manage customer implementation projects, providing expert guidance on electronic payment systems. The ideal candidate will have a Bachelor's degree in Information Technology and project management experience, alongside strong customer interaction skills. Familiarity with SQL and API development is advantageous. This role may involve occasional travel.

Formación

• Bachelor’s degree in Information Technology, Computer Science, or similar.
• Ability to interact well with customers.
• Strong verbal and written communication skills.
• Project management skills required.
• Experience with card management systems is preferred.

Responsabilidades

• Act as central point of contact for customers during implementation.
• Assess and document customer needs and implementation impacts.
• Deliver standard to complex implementation activities.
• Execute customer testing processes and compliance.
• Define scope and drive customer processing implementation projects.

Conocimientos

Customer interaction

Verbal and written communication

Project management

SQL knowledge

API knowledge

Basic HTML/CSS design

Educación

Bachelor’s degree in Information Technology or related field

Herramientas

Card management systems

Descripción del empleo

Overview

The Customer Implementation Services team provides customer processing implementation support for Mastercard's new and core products and services in the form of processing and technical consultancy/advisory and project management services for existing and new customers.

We work in partnership with the account team representatives and market delivery managers / Technical account managers and product delivery in the regional offices and are focused on providing superior technical and product support to customers during their processing implementations.

Job Description

• Act as central point of contact for customers and/or Mastercard customer representatives throughout processing implementation project end-to-end execution.


• Assess and document customer needs and according implementation impacts on customers' and Mastercard's core and non-core processing systems and platforms.


• Act as processing implementation advisor, to customers' processing support staff. Provide guidance to execute all necessary processing implementation activities


• Deliver standard through complex implementation activities ensuring quality and reliability of the implementations.


• Have you good knowledge about electronic payment and related processes such as authorization, clearing and settlement?


• Are you able to cope with a fast changing and ambiguous environment?

Role

• Define scope, plan and drive customer processing implementation projects of new electronic payments processing business activities following the global project coordination methodology.


• Assures processing interfaces with Mastercard's electronic payment processing systems are compliant with Mastercard's global product rules and specifications.


• Execute extensive and comprehensive initial end-to-end processing system impact analyses for multiple key customer processing implementation projects in parallel.


• Execute standard and non-standard customer testing processes, focus on technical processing customer interfaces.

All About You

• Education: Bachelor’s degree in Information Technology, Computer Science, Programming, Systems Engineer, Computing Systems Engineer, Telecommunications Engineer or similar


• Ability to interact well with customers


• Strong verbal and written communication skills with ability to leverage these skills in a teaching environment


• Project management skills.


• Experience with card management systems


• Relevant experience in “Information Technology” system knowledge, with understanding of network technology, applications, and project management.


• Design thinking


• Ability to design HTML using CSS


• SQL basic - intermediate knowledge


• Experience using and querying databases


• API Knowledge for Java and open languages


• Development systems methodologies knowledge


• Card payment, Authorization, Clearing and Settlement processes knowledge


• Know the basics of 4 party model


• Familiar with currency conversion concepts


• English spoken, Portuguese will be added advantage


• Occasional domestic and international travel

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;


• Ensure the confidentiality and integrity of the information being accessed;


• Report any suspected information security violation or breach, and


• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.