Spanish & English C1) Customer Support Consultant (Mexico, Remote)

Supportyourapp; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading Support-as-a-Service company is looking for a Customer Support Consultant to foster customer relationships and provide expert advice on outdoor gear and motorcycle equipment. This role requires excellent communication skills in both Spanish and English (C1), experience in customer service, and a positive attitude. The position is fully remote, offering flexible schedules, responsive management, and great perks including compensation in USD and good bonuses for referrals. Join our multicultural team and grow with us.

Servicios

Flexible schedule

Fully remote work

Paid intensive training

Good bonuses for referrals

Work-life balance

Responsive management

Formación

• At least C1 communication skills in both Spanish and English.
• Experience in customer service, especially through omnichannel support.
• Ability to use personal laptop with minimum specifications.

Responsabilidades

• Build positive relationships with customers.
• Provide expert advice on outdoor gear and motorcycle equipment.
• Meet team KPIs and maintain knowledge of products.

Conocimientos

Communication in Spanish

Communication in English

Customer service experience

Analytical skills

Positive attitude

Herramientas

CRM systems

Descripción del empleo

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.

Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited?

Let's see what it takes

What you will do :

• Build positive and long-lasting relationships with customers
• Provide expert advice on outdoor gear and motorcycle equipment
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers' sensitive information
• Maintain working knowledge of our client's products and services
• Communicate with developers and other departments of various IT companies

What you need to succeed in this role :

• Excellent Spanish and English communication skills ( at least C1, both written and spoken )
• Experience in customer service
• Experience providing support via omnichannel is a must :
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Would be a great plus :

• Experience with CRM systems

Benefits and Perks :

• Flexible schedule
• Opportunity to work fully remotely :
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

Who we are :

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since , we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences.

Grab the chance to join us and send your CV in English , pointing out your outstanding skills!

DISCLAIMER