ServiceNow OCM Specialist

Infosys; Monterrey; Presencial; MXN 1,091,000 - 1,456,000; Jornada completa

Descripción de la vacante

A global leader in digital services seeks a ServiceNow OCM Specialist in Monterrey, Mexico. This role involves driving change management initiatives across stakeholders to ensure successful adoption of ServiceNow solutions. Responsibilities include developing OCM strategies, coordinating training, and managing communication plans. The ideal candidate has over 3 years of experience, particularly in ServiceNow OCM roles, and demonstrates excellent communication and stakeholder management skills. Join an innovative team empowering businesses to navigate their digital transformations.

Formación

• 3+ years of experience with at least 2 years in ServiceNow OCM roles.
• Strong understanding of ServiceNow, especially ITSM, ITOM, or HRSD modules.
• Ability to work effectively across cross-functional teams.

Responsabilidades

• Develop and execute OCM strategies aligned with ServiceNow implementation.
• Coordinate stakeholder engagement activities and workshops.
• Create communication plans to educate impacted users.
• Support training development in collaboration with relevant teams.
• Track change readiness and adoption metrics.
• Collaborate with project managers on change activity alignment.
• Prepare user-facing documentation and support materials.
• Facilitate post-go-live support and improvement feedback.

Conocimientos

Organizational Change Management principles

ServiceNow implementations knowledge

Communication skills

Stakeholder management

Ability to manage multiple priorities

Descripción del empleo

Job Description

Job Title: ServiceNow OCM Specialist
Experience Level: 3+ years (with at least 2 years in ServiceNow OCM roles)
Role Overview: The ServiceNow OCM Specialist will support the successful adoption of ServiceNow solutions by driving change management activities across stakeholders. This role focuses on communication, training, stakeholder engagement, and readiness planning to ensure smooth transitions and high user adoption.

Key Responsibilities:

• Develop and execute OCM strategies and plans aligned with ServiceNow implementation goals.
• Coordinate stakeholder engagement activities, including workshops, feedback sessions, and readiness assessments.
• Create and manage communication plans to inform and educate impacted users.
• Support training development and delivery in collaboration with functional and technical teams.
• Track and report change readiness, adoption metrics, and resistance management.
• Collaborate with project managers, business analysts, and ServiceNow developers to align change activities with delivery timelines.
• Assist in preparing user-facing documentation, FAQs, and support materials.
• Facilitate post-go-live support and continuous improvement feedback loops.

Required Skills:

• Strong understanding of Organizational Change Management principles and methodologies.
• Knowledge on ServiceNow implementations, especially ITSM, ITOM, or HRSD modules.
• Excellent communication and stakeholder management skills.
• Ability to work across cross-functional teams and manage multiple priorities.

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Country

Mexico

State / Region / Province

Jalisco, Mexico, Nuevo Léon

Work Location

Guadalajara, Mexico City, Monterrey

Interest Group

Infy Mexico

Domain

IT Service Management

Skillset

Technology|Infra_ToolAdministration-ITSM|ServiceNow

Company

Infosys Mexico

Role Designation

2014ASRACO Senior Associate Consultant