Service Commercial Engineer

Vestas; Ciudad de México; Presencial; MXN 735,000 - 1,011,000; Jornada completa

Descripción de la vacante

A leading renewable energy company is seeking a Service Customer Support professional in Mexico City. The role involves developing customer relationships, managing service contracts, and ensuring performance indicators are met. Candidates should have a degree in Engineering or Business Administration and 3-5 years of relevant experience, along with fluency in Spanish and English. This position requires strong negotiation skills and a background in project management.

Formación

• 3-5 years of experience in a customer-facing position in the energy market.
• Good business sense and economic understanding of contracts.
• Knowledge of contract and project management.

Responsabilidades

• Develop and maintain relationships with existing customers.
• Assist the commercial department in negotiating new Service Contracts.
• Lead regular meetings with customers to ensure compliance.

Conocimientos

Customer relationship management

Negotiation skills

Project management

Fluent in Spanish and English

Technical problem-solving

Educación

Engineering or Business Administration degree

Herramientas

SAP

Sales Force

Descripción del empleo

Overview

Vestas LATAM North is a sales business unit covering Mexico, Caribbean, Central America and Colombia, reporting directly to our regional headquarters located in Brazil. We are responsible for the Sales function, Project, Installation and Service of wind farms throughout these regions. The Service Department at Mexico office is responsible for service, service sales and maintenance of wind turbines within such countries. As a Service Customer Support you will be part of a team consisting of 4 colleagues, where teamwork and good communication is the key.

Customer Support team is a high-profile team, working in an ever-growing business environment, with great visibility to our Customers, directing industrial in the national and international power and renewable energy business. In your role within the Customer Support team, you will play a vital part in engaging with customers and overseeing Service Contracts to ensure that performance indicators are met while also contributing to project profitability and meeting regional sales objectives.

Responsibilities

• Develop and maintain relationships with existing customers, leveraging customer intimacy to ensure renewals of Service Contracts and secure additional business.
• Define common strategy in customer relationship management (aligned with Operation Managers).
• Assist the commercial department in the negotiation of new Service Contracts, Renewals, Settlements, Amendments and Additional Services quotations.
• Assist with answering contractual questions from Customers, Sales Department and Service Operations.
• Assure fulfillment of Service Contracts KPIs.
• Lead monthly and regular meetings with Customers, assuring compliance of contractual obligations.
• Deal with technical open cases resolution process (Proactive communication, regular meetings, close collaboration with Product Support, Engineering, etc.).
• Control project Billing plan including adequate invoicing of fees, variables, aftersales, bonus and penalties.
• Ensure timely collection of customer payments and manage overdue accounts.
• Ensure correct information in SAP and Sales Force related to the Contract.
• Responsible for contract availability monthly monitoring and negotiation with customer related to production period, supporting Service Operations.
• Maintain Monthly Reports deliveries to Customers.
• Prepare project monthly reports and present them to the board.

Qualifications

• Engineering or Business Administration degree.
• 3-5 years of experience in a customer-facing position (e.g. sales, project management, contract management, particularly with large complex customers) within the energy market.
• Good business sense and good economical understanding of contracts.
• Contract and Project management knowledge.
• Language skills: Spanish and English fluent, Portuguese desired.
• Wind turbine, Energy or Aircraft industry experience would be considered.

Location: Mexico City

Our commitment to a fair hiring

At Vestas, we evaluate all candidates solely based on their professional experience, education, and relevant skills. To support a fair recruitment process, we kindly ask that you remove any photos, dates of birth or graduation, gender pronouns, marital status, or other personal information not relevant to the role before submitting your CV/resume. Your CV/resume should focus on your professional and educational background, along with the necessary contact details (email and phone number). We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness.

DEIB Statement

At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

BEWARE – RECRUITMENT FRAUD

It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link: https://www.vestas.com/en/careers/our-recruitment-process

About Vestas

Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.