Senior Technical Service Specialist

Samsung Electronics; A distancia; MXN 1,059,000 - 1,413,000; Jornada completa

Descripción de la vacante

A leading technology company is seeking a Technical Service Representative Sr. in Tijuana, Mexico. The role involves providing technical support, facilitating equipment installation and training customers on proper usage. Candidates must have a BS degree in a science field, alongside 5-7 years of technical service experience. Strong problem-solving and communication skills are essential, as the position requires regular interaction with clients and significant travel. Join a dynamic team to ensure optimal technology performance for customers.

Formación

• Minimum 5-7 years of technical service experience in relevant industries.
• Problem solving mentality with hands-on mechanical inclination.
• Excellent written and verbal communication skills.

Responsabilidades

• Provide technical support to established and prospective customers.
• Participate in the installation and troubleshooting of equipment.
• Communicate service reports and findings to stakeholders.

Conocimientos

Technical service experience

Problem solving

Communication skills

Self-motivated

Time management

Educación

BS Degree in a science field

Herramientas

Salesforce

Microsoft 365

Descripción del empleo

A leading technology company is seeking a Technical Service Representative Sr. in Tijuana, Mexico. The role involves providing technical support, facilitating equipment installation and training customers on proper usage. Candidates must have a BS degree in a science field, alongside 5-7 years of technical service experience. Strong problem-solving and communication skills are essential, as the position requires regular interaction with clients and significant travel. Join a dynamic team to ensure optimal technology performance for customers.