Senior Digital Practitioner

Chubb; Ciudad de México; Presencial; MXN 900,000 - 1,300,000; Jornada completa

Descripción de la vacante

Una firma de seguros busca un 'Digital Practitioner' para impulsar su enfoque digital. El candidato ideal tendrá experiencia en gestión de cambios, trabajo en entornos Agile y será responsable de la implementación de marcos digitales a gran escala. Se espera que los postulantes posean habilidades de comunicación, liderazgo efectivo y competencia en herramientas de gestión de productos como Jira y Mural.

Formación

• Certificaciones en gestión del cambio organizacional y liderazgo adaptativo.
• Experiencia en la implementación de marcos a gran escala en la industria de seguros.
• Más de 5 años de entrega exitosa de productos digitales.

Responsabilidades

• Colaborar con equipos en ciclos de entrega iterativos.
• Proporcionar capacitación para una empresa centrada en lo digital.
• Monitorear dependencias y riesgos en operaciones.

Conocimientos

Liderazgo

Comunicación efectiva

Gestión de cambios

Agile

Educación

MS/BS en informática, desarrollo de software, negocios o campos relacionados

Herramientas

Jira

Mural

Descripción del empleo

A Digital Practitioner (DP) models Chubb’s digital-first approach, driving with Domain/Subdomain Lead (DL/SDL), Product Owner (PO), squad members, and stakeholders from other chapters with a hands-on approach. They accelerate the journey of transformation by enabling and embedding digital ways of working, using relevant methodologies and tools that can be consistently scaled across Divisions/Segments/Domains. They focus on business outcomes through continuous evolution, learnings, refinement, and adoption of best practices from digital journeys.

Responsibilities:

• Partner with transformation Leads/DLs to establish onboarding readiness for digital-first enterprise, Digital Assisted, and Digital Native operating models.
• Collaborate with DLs/POs and squads on their daily progress towards strategic priorities and delivery capabilities in incremental and iterative cycles. Define effective objectives based on business value drivers, formulate domain missions, translate them into clear, specific squad key results, and align them to product backlogs and roadmaps, focusing on improving ways of working.
• Partner with other chapters to provide feedback and lead corrective actions to refine and improve digital-first practices.
• Leverage knowledge of insurance, digital enterprise, and agility to develop innovative and effective practices. Identify and implement industry best practices to enhance our digital-first ways of working.
• Create and deliver targeted training to enable a digital-first enterprise.
• Lead improvements in frameworks, processes, tools, and practices within the digital-first operating model.
• Drive organizational change management activities by hosting sessions such as lean coffee and learning corners.
• Contribute actively using hands-on experience with high-medium-low touch approaches to build a self-sustaining digital workforce by focusing on outcomes aligned with business value models (BVM) and OKRs, enabling identification and prioritization of work, and establishing clear ownership and metrics.
• Promote transparency in operations by monitoring dependencies, risks, and issues, and working with stakeholders to mitigate or resolve them.
• Work with POs and squads to enhance fluency in methodologies and tools like Agile, Jira, Mural, etc.
• Identify and implement continuous improvement opportunities in digital first ways of working through retrospectives and feedback forums.

Qualifications:

Education, Knowledge, Experience:

• Certifications related to Organizational Change Management, Flow and Scaling Frameworks, and Adaptive Leadership (e.g., CAL, PAM, SPK, SAFe, CLP).
• Experience in defining and implementing large-scale frameworks and techniques aligned with organizational goals in banking and insurance, providing hands-on support to multiple squads.
• MS/BS degree in computer science, software development, business, or related fields, or a background in business, technology, product development, and management.

Technical Competencies:

• Understanding of system and design thinking approaches.
• Experience in agile development, as a digital product owner, product manager, or agile coach with 5+ years of successful digital product delivery.
• Knowledge of Agile processes (XP, Kanban, Scrum) and techniques (story mapping, big room planning, metrics).
• Working knowledge of insurance, finance, or retail services value chains, especially in relevant domains.
• End-to-end digital product management lifecycle experience, preferably in insurance.
• Proficiency with product management tools like Jira and Mural.

Functional Competencies:

• Leadership ability, influence, engagement, development, and empowerment skills.
• Strong communication, collaboration, and change management skills.
• Hands-on coaching and guidance experience.
• Highly organized with attention to detail and ability to manage multiple components.
• Trust-building and conflict resolution skills.