Senior Data Platform & Analytics Operations Lead

Novartis; Ciudad de México; Presencial; MXN 1,216,000 - 1,565,000; Jornada completa

Descripción de la vacante

A leading pharmaceutical company in Mexico seeks a Senior Specialist for Analytics and Data Science Products Operations. In this role, you will manage cloud-based analytics platforms and drive operational excellence to enhance service delivery. Ideal candidates will have over seven years of experience in cloud data analytics, possess a degree in a relevant field, and demonstrate strong leadership and compliance knowledge. This position promises to impact patients' lives positively through innovation and collaboration.

Formación

• 7+ years of experience managing support operations for cloud-based data analytics platforms.
• Strong understanding of analytical frameworks for descriptive and prescriptive analytics.
• Proven experience delivering data projects in regulated environments with a focus on compliance.

Responsabilidades

• Lead operations for Data Solution Delivery, acting as the single point of contact.
• Drive IT Service Management across ITIL processes.
• Ensure service delivery meets SLAs and customer satisfaction targets.
• Govern vendor performance through compliance monitoring.
• Oversee deployment of digital platforms supporting commercial data strategy.
• Collaborate across functions for seamless execution.

Conocimientos

Budget Management

Communication Skills

Incident Management

IT Governance

IT Service Management

Performance Management

Problem Solving Skills

Quality Assurance

Stakeholder Management

Educación

University degree in Computer Science, Information Management, or a related field

Herramientas

AWS

Snowflake

Databricks

Descripción del empleo

A leading pharmaceutical company in Mexico seeks a Senior Specialist for Analytics and Data Science Products Operations. In this role, you will manage cloud-based analytics platforms and drive operational excellence to enhance service delivery. Ideal candidates will have over seven years of experience in cloud data analytics, possess a degree in a relevant field, and demonstrate strong leadership and compliance knowledge. This position promises to impact patients' lives positively through innovation and collaboration.