Senior Consultant – Customer Service (Life Sciences)

Cognizant; Ciudad de México; Híbrido; MXN 1,121,000 - 1,496,000; Jornada completa

Descripción de la vacante

A leading consulting firm in Mexico City is seeking a Senior Consultant – Customer Service to improve client satisfaction and operational efficiency in life sciences. The ideal candidate has 2-5 years of business analysis experience in FDA-regulated sectors. Strong skills in SQL and data analysis are essential, along with a collaborative spirit. This role offers a hybrid work model.

Formación

• 2–5 years of experience in business analysis within FDA-regulated environments.
• Proven experience in life sciences domains such as Clinical Trials or Regulatory Affairs.
• Strong proficiency in SQL and data migration practices.

Responsabilidades

• Lead business analysis efforts within FDA-regulated environments.
• Facilitate and document business requirements and user stories.
• Conduct GAP analysis and identify improvement opportunities.

Conocimientos

Business analysis

Client relationship management

Regulatory compliance knowledge

Data analysis

Stakeholder management

Herramientas

SQL

Tableau

Salesforce

AWS

Power BI

Descripción del empleo

About Cognizant Consulting

Cognizant Consulting is more than Cognizant’s consulting practice—we’re a global community of 6,000+ experts dedicated to helping clients reimagine their business. Blending our deep industry and technology advisory capability, we create innovative business solutions for Fortune 500 clients. And now, we’re looking for our next colleague who’ll join us in shaping the future of business. Could it be you?

About the Role

As a Senior Consultant – Customer Service, you will make an impact by enhancing client satisfaction and operational efficiency across life sciences domains. You will be a valued member of our consulting team and work collaboratively with cross-functional stakeholders and clients to deliver innovative solutions that drive business transformation and regulatory compliance.

In this role, you will:

• Lead business analysis efforts within FDA-regulated environments, including pharmaceutical, biotech, and medical device sectors.
• Facilitate and document business requirements, user stories, and process flows using UML and other modeling tools.
• Conduct GAP analysis, data analysis, and process reengineering to identify improvement opportunities.
• Support UAT, demo presentations, and change request evaluations.
• Collaborate with project managers to ensure timely delivery and regulatory alignment (GxP, CAPA, SDLC).
• Maintain strong client relationships and provide regular status updates and risk assessments.

Work Model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 2–3 days a week in a client or Cognizant office in Mexico City. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

What you must have to be considered

• 2–5 years of experience in business analysis within FDA-regulated environments (GMP, GxP).
• Proven experience in life sciences domains such as Discovery, Research, Clinical Trials, Regulatory Affairs, or Pharmacovigilance.
• Strong proficiency in SQL, Tableau, and data migration practices.
• Ability to create high-quality regulatory and SDLC documentation.
• Experience with tools such as Salesforce, AWS, Azure, Veera Vault, LIMS, Documentum, Medidata, Oracle Siebel CTMS, IQVIA RIM Smart, Trackwise, Aris, Argus, UML, CSV, Jira Align, Confluence, SharePoint, Power BI, Python.

These will help you succeed

• Certifications such as SAFe POPM, CSPO, IIBA, or CBAP.
• Experience with feature/user story prioritization and backlog grooming.
• Excellent communication and stakeholder management skills.
• Ability to work independently and collaboratively in fast-paced environments.
• Familiarity with regulatory compliance and change control processes.