Senior Application Support Engineer

Corporate Payroll Services; Ciudad de México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global payment technology company is hiring a Senior Application Support Engineer to resolve complex technical issues in a virtual environment. The ideal candidate will have 3-5 years of relevant experience and strong analytical skills. You'll be responsible for troubleshooting, creating SQL queries, and collaborating with technical teams. This role offers a comprehensive benefits package including medical and fitness programs, along with a supportive corporate culture.

Servicios

Comprehensive Benefits Package

Virtual fitness classes

Discounted gym membership

Time-off including major holidays and personal time

Formación

• 3-5 years of experience working in a related field.
• Experience supporting and managing business applications.
• Ability to prioritize tasks and communicate effectively.

Responsabilidades

• Resolving complex issues that require in-depth knowledge of systems.
• Creating Knowledge Management articles for undocumented resolutions.
• Coordinating communication during critical incidents.

Conocimientos

Technical support

Analytic skills

Problem-solving

Communication

Herramientas

AWS

Azure

SQL

Automation tools

Descripción del empleo

What You’ll Be Doing

Corpay is currently looking to hire a Senior Application Support Engineer. A Senior Application Engineer is a highly specialized, senior-level technical support role responsible for resolving complex and critical issues, often involving system architecture, software integrations, or advanced cloud troubleshooting for applications developed in house and ensuring suitable resolution of issues, incidents, and service requests for these applications. This role involves monitoring of system logs, alert emails, job failures and acting on these immediately to provide timely resolution. You will also be responsible for creating and executing SQL queries to validate data, extracting data based on customer needs. Proactive continuous improvement is a crucial expectation for this role, and this will involve automation, scripting, working with development team on ensuring a move to self-service for customers.

How We Work

As a Senior Application Support Engineer, you will be expected to work in a virtual environment. Corpay will set you up for success by providing:

• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

• Resolving complex issues that require in-depth knowledge of systems, networks, and software.
• Identifying the underlying causes of technical problems to prevent recurrence.
• Working with other support levels, product developers, and vendors to find comprehensive solutions.
• Understanding and troubleshooting issues related to system architecture and configurations.
• Possessing a high level of expertise in software troubleshooting.
• Replicating customer environments to isolate and diagnose complex software issues.
• Investigating performance bottlenecks and identifying areas for optimization.
• Offering guidance and support during software deployments, upgrades, and testing.
• Coordinating communication between customers, engineering teams, and other stakeholders during critical incidents.
• Contributing to the development of new troubleshooting methodologies and solutions.
• Escalate issues appropriately to your supervisor needing attention.
• Creating Knowledge Management articles for undocumented resolutions and add such Documentation to the Service Knowledge Management System.
• Strong understanding of cloud computing concepts.
• Familiarity with cloud platforms like AWS, Azure.
• Understanding of network concepts and technologies.
• Experience with automation tools and scripting languages can be helpful.
• Should be available outside of regular work hours to ensure critical issues get resolved promptly to minimize downtime.

Qualifications & Skills

• 3-5 years of experience working in a related field
• The ability to prioritize tasks and respond with a sense of urgency. Timely and constant communication to the Customer is critical for this role
• Effectively communicate both verbally and in written form to all levels of staff
• Work in an effective, consistent manner, maintaining quality assurance and compliance with established directives, policy, and best practices
• Strong analytic skills and ability to apply critical thinking and a methodical approach to problem identification and resolution
• Experience supporting and managing business applications
• Ability to work independently or in a team environment
• High attention to detail, process oriented, and ability to understand business and technology impact
• Strong sense of ownership and thoroughness, with the ability to grasp new concepts quickly

Benefits & Perks

• Comprehensive Benefits Package including, Medical, Dental, Vision and Paramedical benefits, as of day one
• Virtual fitness classes offered company-wide
• Time-off including major holidays, vacation, sick, personal, & volunteer time
• Discounted gym membership rate
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

#CORPAY

#LI-DR1

About Corpay

Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.

Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.

Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.