Scheduling Coordinator

Human Quality.; Toluca; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A healthcare services company in Toluca, Mexico, is seeking a Scheduling Coordinator to manage staffing and scheduling for services. The ideal candidate will have customer service experience, be bilingual in English and Spanish, and possess strong organizational and communication skills. Responsibilities include coordinating staff and therapist schedules, generating reports, and supporting program development. This role requires a high school diploma and proficiency in Google Suite tools.

Formación

• Experience in customer service and administrative roles.
• At least 1 year of staffing and scheduling experience.
• Fluent in English and Spanish.

Responsabilidades

• Coordinate staffing and scheduling of therapists with clients.
• Generate reports on scheduling status.
• Utilize scheduling software for management.

Conocimientos

Customer service experience

Bilingual (English-Spanish)

Strong communication skills

Proficient in Google Suite

Organizational skills

Educación

High School Diploma

Descripción del empleo

Overview

As a Scheduling Coordinator, you will collaborate closely with the Clinical Team and Chief Operating Officer to coordinate staffing and scheduling of the services, as well as perform a variety of administrative tasks. This position requires excellent organizational and communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.

Responsibilities

• Work collaboratively with Human Resources and the Clinical Team to coordinate staffing and scheduling of therapists with clients.
• Generate flexible reports on scheduling status of cases and contract fulfillment.
• Utilize scheduling software to manage client and staff schedules.
• Track and manage staff and client cancellations, and coordinate coverage or make-up sessions.
• Arrange field training for new therapists.
• Support program development.
• Provide support to the Scheduling Team (data entry, phone calls, sending emails, filing, etc.).
• Process and submit claims and billing data to insurance providers and funding sources.
• Perform other duties and responsibilities as assigned.

Requirements

• Customer service and administrative experience.
• Minimum 1 year of staffing and scheduling experience.
• Bilingual (English-Spanish)
• Strong interpersonal and communication skills.
• Friendly, approachable, and highly organized.
• Proficient in Google Suite tools (Docs, Spreadsheets, Slides, Mail, Calendar, Voice, Meets, and Search).
• -Requerimientos- Educación mínima: Educación media superior -Bachillerato General
• Menos de 1 año de experiencia
• Idiomas: Inglés