SAP L2 Support Specialist: Elevate ERP & User Success

Schneider Electric North America; Monterrey; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A global leader in energy management is seeking a Level 2 Support Specialist in Monterrey, Nuevo León. In this role, you will provide critical technical support for the SAP ERP system, partner with users to resolve issues promptly, and enhance customer experiences through effective communication. The ideal candidate will possess a Bachelor’s degree in IT or a related field, have at least 3 years of software customer experience, and demonstrate exceptional problem-solving abilities. Join us and be part of a team that values inclusion and sustainability.

Formación

• 3-5 years of software customer experience.
• Exhibit excellent problem-solving skills.
• Knowledge of a typical sales process (Quote, Order, Submit, Invoice).

Responsabilidades

• Provide system support for the SAP ERP to internal users.
• Own the resolution of user issues in a timely manner.
• Deliver information to improve customer experience.

Conocimientos

Advanced English

Excellent communication skills

Problem-solving skills

Expert Microsoft Excel knowledge

Experience with ERP, CRM and ECM

Experience with Dashboards

Adaptability to process changes

Interpersonal skills

Educación

Bachelor’s degree in IT, Computer Science, Software Engineering

Herramientas

SAP

Descripción del empleo

A global leader in energy management is seeking a Level 2 Support Specialist in Monterrey, Nuevo León. In this role, you will provide critical technical support for the SAP ERP system, partner with users to resolve issues promptly, and enhance customer experiences through effective communication. The ideal candidate will possess a Bachelor’s degree in IT or a related field, have at least 3 years of software customer experience, and demonstrate exceptional problem-solving abilities. Join us and be part of a team that values inclusion and sustainability.