Sales Support and Operations Specialist

Joom; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global B2B platform is seeking a proactive Sales Support & Operations Specialist in Mexico. This role involves supporting clients through the post-sales stage, collaborating with various teams, and handling operational issues. Candidates should have at least 2 years of experience in sales operations or B2B deal support, along with strong communication skills and proficiency in Spanish and English. The position offers competitive compensation and remote-first flexibility.

Servicios

Competitive compensation

Remote-first flexibility

International collaboration

Growth opportunities

Formación

• Minimum 2 years of experience in sales operations or B2B deal support.
• Strong communication skills to interact with clients and teams.
• Ability to resolve operational tasks independently.

Responsabilidades

• Support clients and sales executives through post-sales.
• Handle routine client cases and escalate as needed.
• Collaborate with logistics, finance, legal, and clients.

Conocimientos

Sales operations

Excellent communication

Independent problem solving

CRM proficiency

Fluency in Spanish

Fluency in English

Herramientas

Excel

Descripción del empleo

JoomPro is an international B2B platform and part of the Joom ecosystem. We are building a new standard in wholesale purchasing: a reliable, transparent, and convenient channel for ordering directly from manufacturers in Asia.

We are launching our operations in Mexico and are looking for a proactive Sales Support & Operations Specialist to help build and maintain an efficient post-sales support and operations system for our clients.

Responsibilities

• Support clients and sales executives throughout the post-sales stage: handling inquiries, tracking the fulfillment of deal terms, and assisting with operational issues
• Independently handle routine and standard client cases; escalated more complex issues to a manager when needed
• Collaborate with both internal teams (logistics, finance, legal, support) and external clients
• Work with CRM systems and task management platforms: set and monitor tasks, track progress, and keep statuses updated
• Double-check calculations and commercial terms.
• Ensure accuracy in documentation and post-sale operations such as delivery and payment tracking
• Negotiate order retention with clients to prevent cancellations

Requirements

• At least 2 years of experience in sales operations or B2B deal support
• Excellent communication skills
• Capability to independently resolve routine operational tasks, structure work, and involve other team members when needed
• Proficiency in using CRM systems and Excel
• Detail-oriented, structured in thinking, and comfortable working with high volumes of operational data at a fast-paced environment
• Fluency Spanish and English

We offer

• Competitive compensation: fixed monthly fee paid via service contract
• Remote-first flexibility: work from anywhere in Mexico, with flexible hours and clearly defined responsibilities
• International collaboration: work closely with teams across Brazil, Portugal, China, and Europe
• Growth opportunities: potential for long-term collaboration and transition to full-time employment, based on mutual fit and business needs