Sales And Customer Support Associate

Wellnite; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una plataforma digital de salud mental está buscando un profesional para un rol híbrido de ventas y soporte al cliente. El candidato ideal será fluido en inglés y estará cómodo trabajando en zonas horarias de EE. UU. Las responsabilidades incluyen atender llamadas, resolver problemas y ayudar a los usuarios a entender los servicios. Ofrecemos una oportunidad de crecimiento a largo plazo en un equipo impulsado por la misión.

Servicios

Trabajo totalmente remoto

Oportunidad a largo plazo

Crecimiento basado en el rendimiento

Formación

• Estar dispuesto a trabajar en zonas horarias de los EE. UU.
• Conexión estable a Internet es requerida.
• Ambiente de trabajo tranquilo.

Responsabilidades

• Atender llamadas telefónicas y hacer llamadas salientes cuando sea necesario.
• Responder a los clientes a través de correo electrónico, chat, SMS y teléfono.
• Ayudar a los usuarios a entender los servicios de Wellnite.

Conocimientos

Inglés fluido (hablado y escrito)

Resolución creativa de problemas

Paciencia y empatía

Autodidacta

Habilidades de comunicación clara

Descripción del empleo

Descripción del trabajo

Company: Wellnite

Location: Remote (must work US time zones)

About Wellnite

Wellnite is a fast-growing digital mental health platform helping people access care more easily through technology. We move fast, solve real problems, and expect our team to take ownership.

The Role

This is a hybrid Sales + Customer Support role. You'll be on the front line—helping users, answering questions, solving problems, and converting interest into action.

This role is not scripted-only. You'll need to think independently, adapt quickly, and figure things out when situations aren't clearly defined.

What You’ll Do

• Answer phone calls and make outbound calls when needed
• Respond to customers via email, chat, SMS, and phone
• Help users understand Wellnite services and next steps
• Handle inbound sales inquiries and follow up with leads
• Resolve issues patiently and professionally
• Clearly explain information verbally and in writing
• Learn the product deeply and troubleshoot independently
• Document issues and identify patterns without being asked
• Meet daily activity, quality, and responsiveness expectations

What We’re Looking For

• Fluent English (spoken and written)
• Comfortable calling and answering phone calls
• Able to write clear, professional emails
• Creative problem-solver — you don't freeze without a script
• Patient and empathetic, even with difficult situations
• Self-starter — figures things out independently
• Hardworking, reliable, and consistent
• Able to work US time zones
• Strong, stable internet connection (required)

What This Role Is NOT

• Not passive
• Not "email-only" support
• Not flexible hours
• Not for people who need constant supervision

Requirements

• Quiet work environment
• Laptop or desktop computer (no tablets)
• Strong internet (backup preferred)
• Ability to handle multiple conversations at once

Why Join Wellnite

• Fully remote
• Long-term opportunity
• Performance-based growth
• Mission-driven, fast-moving team