Remote Travel Specialist

Sweetcarolinatravels; A distancia; MXN 712,000 - 1,069,000; Jornada completa

Descripción de la vacante

A national travel support organization seeks a Remote Travel Specialist to assist clients from trip planning to their safe return. This role involves engaging with client inquiries through various channels and providing timely updates on bookings. The ideal candidate will possess strong communication skills, a background in customer service, and a passion for travel. This position is fully remote, offering flexible scheduling along with unique travel perks and professional development opportunities.

Servicios

Exclusive travel perks

Access to industry discounts

Professional development opportunities

Flexible scheduling

Formación

• Strong written and verbal communication skills are essential.
• Experience in customer service, ideally in travel, tourism, or hospitality is preferred.
• Attention to detail with strong organizational skills is necessary.
• Tech-savvy with ability to adapt to new booking tools is required.
• A genuine love for travel and assisting clients in planning is crucial.

Responsabilidades

• Engage with client inquiries through communication channels.
• Support travelers with booking updates and modifications.
• Provide accurate insights on destinations and procedures.
• Confirm trip details and gather post-travel feedback.
• Resolve client concerns efficiently and empathetically.

Conocimientos

Strong written and verbal communication skills

Experience in customer service

Attention to detail

Tech-savvy

Genuine love for travel

Descripción del empleo

As a Remote Travel Specialist, you’ll play a mission-critical role in supporting our clients from their very first trip idea all the way to their safe return home. You’ll be the steady, knowledgeable guide who keeps their travel experience seamless, stress-free, and genuinely memorable. From handling bookings to troubleshooting challenges, you’ll bring professionalism, care, and that classic service mindset that never goes out of style.

Sweet Carolina Travel Agency,prides itself on delivering personalized, high-quality support to travelers nationwide. We’ve built our reputation on trust, consistency, and heart—and we’re excited to welcome someone who shares those values.

Key Responsibilities

Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.

Support travelers with booking updates, modifications, cancellations, and special requests.

Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.

Follow up to confirm trip details and gather feedback post-travel.

Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.

Exclusive travel perks and access to industry-only discounts.

Professional development through ongoing training, mentorship, and team support.

Community culture where passion for travel, connection, and meaningful memories drives everything we do.

What We’re Looking For

Strong written and verbal communication skills.

Experience in customer service—ideally in travel, tourism, or hospitality.

High attention to detail with strong organizational and follow-through habits.

Tech-savvy and quick to adapt to new systems and booking tools.

A genuine love for travel and helping others design unforgettable journeys.