Remote Travel Customer Support Specialist

Xperience Xscape Travels; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A travel service company seeks a Remote Travel Customer Support Specialist to assist travelers in planning and ensuring smooth trips. Responsibilities include responding to inquiries, assisting with travel updates, and sharing important information. Ideal candidates have a background in customer service and are organized and proactive. The role offers remote flexibility, growth opportunities, and travel perks.

Servicios

Travel perks

Discounted rates

Growth opportunities

Formación

• Background in customer service, preferably in travel.
• Ability to organize and manage details effectively.
• Willingness to learn new tools and systems.

Responsabilidades

• Respond to client questions via email, phone, and chat.
• Assist with itinerary updates and special requests.
• Share accurate travel information.
• Conduct follow-ups to confirm satisfaction.
• Handle customer concerns empathetically.

Conocimientos

Customer service background

Organized work style

Detail-oriented

Proactive work style

Comfortable learning new tools

Descripción del empleo

Remote Travel Customer Support Specialist

Job Description:
As a RemoteTravel Customer Support Specialist, you’ll support travelers through every stage of their journey. From helping them plan to keeping them informed, to ensuring their trip runs smoothly, you’ll be their trusted point of contact.

At Xperience Xscape Travels in the United States, we take pride in offering thoughtful, high-quality service that makes every client feel valued.

Key Responsibilities

• Respond promptly and kindly to client questions via email, phone, and chat.
• Assist with itinerary updates, travel changes, and special requests.
• Share accurate information about travel requirements and destination details.
• Conduct follow-ups to confirm satisfaction and gather feedback.
• Handle concerns with empathy and problem-solving skills.

Remote freedom — work anywhere with flexible hours.

Travel perks, discounted rates, and insider access.

Growth opportunities through training and team support.

Join a mission-driven team that loves creating memorable experiences.

What We’re Looking For

• Customer service background (travel experience is a plus).
• Organized, detail-oriented, and proactive work style.
• Comfortable learning new tools and systems.